Ask customers consistently
Copy your review link into order follow-ups or packaging. Prepare campaigns from pasted email addresses or a customer CSV, then send when delivery is connected.
FOR INDEPENDENT ONLINE STORESYour customers’ experiences.
Your customers’ experiences.
Working for your store.
Ask for honest feedback after an order, respond to customers, and display real reviews on your storefront. Start with free tools you can use today.
Free profile Free storefront widget Independent reviews
START WITH YOUR WEBSITE
Your store belongs here.
Enter your domain. We will guide you through signing in, verifying ownership, and collecting your first reviews.
No card is needed for your free profile, review link, replies, or widget.
FROM ORDER FOLLOW-UP TO CUSTOMER CONFIDENCE
A practical feedback workflow.
Keep the conversation open
Read published reviews, respond publicly, and save notification preferences. Collection results distinguish invitations sent, reviews submitted, and reviews published.
Bring real feedback to your storefront
Preview a free responsive widget, choose its display, and copy the embed. Ratings use actual direct customer reviews; an empty profile never gets an invented score.
A GUIDED STORE WORKSPACE
Know what to do next.
- Verify your storeAdd a unique DNS TXT record. Your setup stays saved while changes propagate.
- Collect your first feedbackShare your link immediately. Save, preview, and explicitly send campaigns when email delivery is available.
- Respond to customersSee unanswered published reviews and write a useful public response.
- Install your widgetChoose a storefront display and copy an embed with real counts and honest empty states.
MEASURE ACTUAL RESULTS
Feedback you can act on.
Your workspace shows direct customer reviews, the published rating, unanswered feedback, and reviews awaiting moderation. Campaign reporting tracks actual delivery and matched submissions.
An invitation is a request, not a guaranteed review. A submission remains separate from publication until moderation is complete.
Open your store workspace →Your reputation stays independent.
Claiming a profile or paying for a plan does not buy ratings, remove legitimate criticism, or change moderation standards.
Questions from store owners
Can I start before email campaigns are connected?
Yes. Your review link and request template work through your own order follow-ups, emails, or packaging. You can also save campaign drafts without sending anything. The workspace shows delivery availability before a send is possible.
What do customers need to do?
Customers share their own experience and star rating. An invitation landing page preserves their draft in the same browser tab while they sign in with the account that received the request. They then review the draft and submit it for moderation.
Will the widget work before I have reviews?
Yes. It shows an honest empty state and a way to share an experience. A rating appears only after eligible direct customer reviews are published. Imported collections are not substituted for your store’s direct feedback.
Can I ask only satisfied customers?
Invite customers consistently. Positive and negative experiences are equally welcome. Do not offer rewards tied to a particular rating or use invitations to select only favorable experiences.
What happens if I disagree with a review?
You can respond publicly and use the free policy-based dispute form. Give the specific guideline concern and supporting evidence. An unfavorable rating alone does not make a review removable.