8 published company reviews mention quality & condition. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Feb 3, 2025–Sep 22, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 8 | 4.50 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: quality, condition, damaged, defective, broken, faulty, fit, sizing, durable, durability. Most recent experience first, regardless of rating.
Bag came in damaged. AI kept sending me to the a digital platform. Very disappointed for this price point I would expect better quality control or white glove service. I purchased the all leather bag. Maybe the other bags are better quality. My fav was I had to pay for shipping both ways for a defective bag. Ugh.
I needed a new backpack to replace my old Carhartt bag and wanted something customizable with our company logo for year-end employee gifts. This bag is impressively durable yet light, and customizing it with the team was a pleasure. Really good for short 2-days trips too, this was more spacious than expected as a laptop bag.
I purchased the Troubadour Ember Backpack when I started a job that required frequent cross-city travel. I needed a lightweight option that could comfortably carry both work and personal essentials and this bag has been perfect. It’s incredibly light, yet durable, and doesn’t strain my shoulder like traditional totes. The size is just right, with thoughtfully designed compartments that keep everything organised and easy to access. On top of its practicality, I love its sleek, understated design - it looks as good as it performs. The best part is also the excellent customer service :)
I recently purchased a bag from this store, and I have to say, I’m incredibly impressed. The quality of the material is truly high-end, and the design has been thought through beautifully, with pockets and zippers positioned in such clever, practical ways. I was served by Amar, who was professional, extremely helpful, and gave me the space to make my own choices without pressure. Overall, it’s the perfect bag for work, and I would highly recommend this shop to anyone looking for both style and quality.
I recently bought an Apex Compact Backpack, a sling bag, and a buddy case, and the quality of all the products is exceptional. I use my backpack daily and am consistently impressed by how lightweight it feels, even with my laptop, keyboard, additional accessories, phone, hairbrush, and a water bottle. I walk about a mile every day with it, and it's wonderfully comfortable. I was also incredibly impressed with Troubadour's customer support. When one of my orders went missing, their team handled the situation with speed and professionalism, providing frequent, clear communication and a quick resolution every step of the way.
The first impression was great—sleek design, nice appearance, and high-quality materials. My usage pattern is very basic: every day I have a 20-minute subway ride to the office and back home. In my backpack, I usually carry a MacBook, sunglasses, water, and a few other light items—nothing heavy. After less than a year, the top grab handle tore and began to delaminate on the sides. This not only looks awful and cheap but also makes it uncomfortable to use. Since the company promises free shipping for repairs during the first year, I contacted support, hoping they could fix it. They replied that this issue doesn’t affect the backpack’s functionality and offered me nothing. After another six months, the handle looks even worse. I can't afford to use damaged items, so I now need a new backpack. It definitely won’t be from Troubadour. UPD: company’s representative contacted me recently offering a replacement; yesterday I received a new backpack with completely reworked grad handle. The new implementation looks much more robust and solid than the older version. I just can’t imagine how this new grab could get damaged:) Given how responsive the team was and a new grab handle construction, I am glad to change the rating to 5 stars
Great customer service and quick delivery. The best quality baiters that I've purchase. I travel a lot and always try out new bags and these are the best
I have been using a Troubadour Apex 3.0 since 2023, and my current version since October of 2024. The first one was great, but the foam padding underneath the top handle was falling apart. Troubadour's customer service was excellent; I sent photos of the issue, and a new one was quickly on the way with instructions of how to easily return the faulty backpack. I get compliments on the backpack regularly; it's the perfect mix of functional and professional.
This page includes 8 eligible published company reviews selected by topic keywords, dated Feb 3, 2025 through Sep 22, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.