Ratings reflect reviews published here and may not represent every customer. Separate review collections keep their own averages. Profiles without published reviews remain unrated.
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Reviewer
1.0 / 5
Apex Compact Backpack
Premium bag, pocket that can't hold a bottle
Bought the Apex Compact Backpack in 2023. The exterior pocket can't securely hold a standard 24oz water bottle — it tips forward and falls out during normal use. Filed a warranty claim with photos under their 5-year guarantee. Their response: the pocket is "working as designed," and they suggested I buy a smaller bottle instead.
A premium-priced bag whose bottle pocket only works with a narrow set of tumblers isn't functional design, and "working as designed" isn't a remedy — it's an admission the design fails at its job. Still waiting on a real resolution.
Bag came in damaged. AI kept sending me to the a digital platform. Very disappointed for this price point I would expect better quality control or white glove service. I purchased the all leather bag. Maybe the other bags are better quality. My fav was I had to pay for shipping both ways for a defective bag. Ugh.
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5.0 / 5
Issue sorted and very happy customer
Issue sorted and very happy customer - great rucksack...
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5.0 / 5
Incredible.
Incredible bag.Only received it yesterday and I now know the difference between a good backpack for work vs. a rubbish one. This is incredibly sturdy, comfortable and smartly designed.
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5.0 / 5
Customer Service 101
I purchased the Apex 3.0 backpack in January 2025 and recently noticed some issues with the external fabric. I raised this with May in customer service one evening and less than 11⁄2 hours later, the matter was resolved, with a replacement product on order under warranty.
I always judge a company, not by the issue itself, but how they deal with problems and I could not recommend Troubadour highly enough in this regard.
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5.0 / 5
Amazing customer service
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2.0 / 5
I liked the bag but the customer...
I liked the bag but the customer service wasn't good. i asked to change the color of the bag literally hours after the order was made, and days before it was processed. while i was discussing with them the new color options, i get a notice that the bag was shipped. i never heard from customer service again.
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5.0 / 5
Great Back-pack and super customer...
Great Back-pack and super customer services.
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5.0 / 5
Extremely practical, easy to work with the team
I needed a new backpack to replace my old Carhartt bag and wanted something customizable with our company logo for year-end employee gifts. This bag is impressively durable yet light, and customizing it with the team was a pleasure. Really good for short 2-days trips too, this was more spacious than expected as a laptop bag.
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1.0 / 5
I was attracted by this innovative...
I was attracted by this innovative backpack company with interesting designs. I recommended my backpack to friends who admired it. But within a couple of months the strap started disintegrating. The company promise repair, but the customer service has been awful. Very unresponsive and extraordinarily slow. I was about to buy a smaller version for myself but I would strongly recommend against it.