Ratings reflect reviews published here and may not represent every customer. Separate review collections keep their own averages. Profiles without published reviews remain unrated.
This profile includes customer reviews collected from external platforms.
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Reviewer
5.0 / 5
Troubadour Ember Backpack
I purchased the Troubadour Ember Backpack when I started a job that required frequent cross-city travel. I needed a lightweight option that could comfortably carry both work and personal essentials and this bag has been perfect. It’s incredibly light, yet durable, and doesn’t strain my shoulder like traditional totes. The size is just right, with thoughtfully designed compartments that keep everything organised and easy to access. On top of its practicality, I love its sleek, understated design - it looks as good as it performs. The best part is also the excellent customer service :)
Exceptional Quality, Thoughtful Design, and Outstanding Service
I recently purchased a bag from this store, and I have to say, I’m incredibly impressed. The quality of the material is truly high-end, and the design has been thought through beautifully, with pockets and zippers positioned in such clever, practical ways. I was served by Amar, who was professional, extremely helpful, and gave me the space to make my own choices without pressure. Overall, it’s the perfect bag for work, and I would highly recommend this shop to anyone looking for both style and quality.
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5.0 / 5
Beautifully made products and exceptional customer service
I recently bought an Apex Compact Backpack, a sling bag, and a buddy case, and the quality of all the products is exceptional. I use my backpack daily and am consistently impressed by how lightweight it feels, even with my laptop, keyboard, additional accessories, phone, hairbrush, and a water bottle. I walk about a mile every day with it, and it's wonderfully comfortable.
I was also incredibly impressed with Troubadour's customer support. When one of my orders went missing, their team handled the situation with speed and professionalism, providing frequent, clear communication and a quick resolution every step of the way.
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5.0 / 5
A company that stands behind their products
Me and my wife both bought Troubadour backpacks last year. I use the backpack everyday primarily in the office and for the occasional business trip. Everything has been great except for the handle, which started to delaminate after a few months. We reached out to Troubadour which were super helpful and decided to replace the backpack with a new one. And all of that happened in 1-2 days. Great customer service!
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5.0 / 5
Apex Backpack 3.0
The first impression was great—sleek design, nice appearance, and high-quality materials.
My usage pattern is very basic: every day I have a 20-minute subway ride to the office and back home. In my backpack, I usually carry a MacBook, sunglasses, water, and a few other light items—nothing heavy.
After less than a year, the top grab handle tore and began to delaminate on the sides. This not only looks awful and cheap but also makes it uncomfortable to use.
Since the company promises free shipping for repairs during the first year, I contacted support, hoping they could fix it. They replied that this issue doesn’t affect the backpack’s functionality and offered me nothing.
After another six months, the handle looks even worse. I can't afford to use damaged items, so I now need a new backpack. It definitely won’t be from Troubadour.
UPD: company’s representative contacted me recently offering a replacement; yesterday I received a new backpack with completely reworked grad handle. The new implementation looks much more robust and solid than the older version. I just can’t imagine how this new grab could get damaged:) Given how responsive the team was and a new grab handle construction, I am glad to change the rating to 5 stars
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5.0 / 5
Fantastic items
Great customer service and quick delivery. The best quality baiters that I've purchase. I travel a lot and always try out new bags and these are the best
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5.0 / 5
Excellent Customer Service
Excellent customer service and a great backpack! I had a minor issue with my Apex Backpack, but it was resolved very quickly and efficiently.
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5.0 / 5
Another satisfying Troubadour puchase
I recently purchased a Daytripper Carry All duffle bag from Troubadour because the briefcase and laptop slip case that I had previously purchased from them still look new after five years of use! Just like my other two Troubadour goods, the duffle is incredibly stylish in its' minimalist design. It quietly tells a story of great construction and attention to detail with its' oversize, easy to open and close main zipper and its' discrete stitching; that somehow makes the seams of the bag more attractive to the eye. It fits all of the things that I wish to bring with me on a daily basis and is ready for any change in the weather. And lastly, with a five-year guarantee on this bag, I know that I am covered. Thanks!
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5.0 / 5
Excellent Backpack and Service!
I have been using a Troubadour Apex 3.0 since 2023, and my current version since October of 2024. The first one was great, but the foam padding underneath the top handle was falling apart. Troubadour's customer service was excellent; I sent photos of the issue, and a new one was quickly on the way with instructions of how to easily return the faulty backpack. I get compliments on the backpack regularly; it's the perfect mix of functional and professional.
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5.0 / 5
great backpack
great backpack, thoughtful pockets and everything just works