Matching review coverage
Experience dates: Mar 24, 2026–Oct 10, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 15 | 4.07 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
I order a product..it was well over a...
I order a product..it was well over a week before getting it. It was the wrong size so had to return/Fed Ex it..requesting a different size. Waiting over another week tracking kept showing it's just sitting in. Warehouse. Contacted the delivery service they keep sending me the same msg that they will have to contact their warehouse to find out what is happening.
Then I contact Tentree and I have gotten 2 responses that I need to wait a little longer. Now into second week. I've still be charged and have no product. This is the absolute worst service I've ever experienced online. Very unfortunate as I like to support Canada companies. But I will stay on this for my refund and I will absolutely NEVER
make another purchase with this company.
Slow, not responsive
I've ordered from them a few times in the past and enjoyed their apparel, but now I've been waiting over a week for my order to ship and have had no response from customer service. Not great.
Surprised with my surprise
Firstly I had ordered their surprise box but had ordered as a size small. When it arrived I opened it and before realizing that all garments were size small, I found all the garments to be excellent. I had 2 T shirts, a jacket, a hat and a pair of shorts. I sent a reply email to Tentree saying I had ordered the wrong size and they allowed me to return everything free.
I then ordered a second box in my proper size and was even more pleased with what was inside: a flannel shirt, hat, shorts, pants and long sleeve ribbed T shirt.
The quality is excellent as usual.
Very good customer service
At first, I was reluctant to order from a company with no telephone number to reach for customer support (I am from the old School😉). However, I have to admit that I am extremely satisfied with the service provided to me by Isabella at customer service. And on top of this, I love my Lookout Long Puffer🥰. Very good value for money!
I received a beautiful tentree wool...
I received a beautiful tentree wool sweater for Christmas from my husband. Unfortunately it had a defect - and I sought out customer service for a remedy. They were quick to respond and guided me through the process to fix my issue. Wow- incredible service from Isabelle and the outcome was more than I ever expected!!