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This company is solid
This company is solid. They make great high quality clothes and IF something goes wrong, their customer service team rocks. They are committed to sustainability in every way.
CUSTOMER EXPERIENCE RESEARCH
Tentree customer service and support reviews
15 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Reviews are selected by English keywords in their titles or text, regardless of rating. Matching can include unrelated uses of a word and miss relevant experiences. It does not verify a claim, measure an incident rate, infer sentiment or establish a company policy. Product reviews are excluded. Five matching reviews is our publication threshold, not a reliability or safety score.
Matching review coverage
Experience dates: Mar 24, 2026–Oct 10, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 15 | 4.07 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
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Excellent customer service
Excellent customer service! My exchange was processed quickly and correctly. The clothing is superior to any brand I have bought online. Happy to support this company.
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Mystery box mix up & fix up
I ordered 3 mystery boxes from Tentree. upon arrival, it was found that several items were the wrong size. I contacted customer support and they were extremely helpful in sending out the proper items quickly. The quality of the Tentree items is excellent, and the customer service is fantastic. I will purchase more items in the future.
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Excellent customer service
Excellent customer service. Although I was sent one item that didn't exactly match the description, the issue was handled quickly, with a very satisfactory outcome. I remain a loyal customer.
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I purchased a Nimbus Long Rain Coat...
I purchased a Nimbus Long Rain Coat from Tentree this last spring and just love it. I was happily surprised at the quality of the garment, the confection, style, the cut, style and color all together. On top of that the fabric is made from recycled plastic bottles! ...and guaranteed rainproof. Exactly what I was looking for. Totally waterproof coats or jackets are not that easy to find. I didn't know about Tentree so it was a nice discovery, a great find also since it is a Canadian company. I believe these are reliable people, with a good Customer Service as well.
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Excellent customer service
I ordered for the first time from Tentree, excited about their non tox options. Unfortunately the size didn’t fit on a final sale product, even though I followed the size chats. When I contacted customer service, not only was the response time very quick, but she went above and beyond to help me resolve the issue. The customer service was top notch, and for that, I give 5 stars. I will definitely be trying to order something again, but if you’re unsure of sizing or want exact garment measurements, I’d suggest to contact them first, especially for final sale products. Thank you Tentree!
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Great products! Great Products! Great Customer Service!
I have purchased quite a few items over the last several years from tentree. But my purchasing has really ramped up in the last year due to significant weight loss. tentree also partnered with SuperCircle to allow trade-in recycling that allows me to get store credit for clothing from tentree and any other brands. Their mission to plant trees for every item sold is wonderful and their clothing and accessories are some of the most comfortable and quality pieces in my closet. I recently had an order that was delivered with a missing item. The customer service team (shout out to Isabella!) was responsive and swiftly replaced the item that was missing. Great comfortable products! Great customer service! Great mission! One of my favorite clothing brands!
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No longer a good company to order from
I really liked this company for their good quality clothes and sustainable ethos. However, my most recent order was shipped from the US (previously shipped from Europe) and I received a notification that I owed import taxes on it. When the order arrived I wanted to return a few items that didn't fit, but some were ineligible for return (not custom items and not mentioned when the order was placed) and for the one item that was eligible to return, I had to print my own address label and pay for the return myself (to the United States). Really poor customer service and I will now shop elsewhere.
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Tentree Online Store and Service
Tentree has sent me only half of my order, because they don’t track what they have in stock. Don’t buy online. You might see a hoodie they don’t even have. Customer service doesnt even respond.
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So great!
I absolutely love the hats I got, especially the bucket hat. The colors are just like shown in the photos. Customer service was also very responsive and helped resolve a shipping concern asap.
Questions about these reviews
How many Tentree reviews mention customer support?
This page includes 15 eligible published company reviews selected by topic keywords, dated Mar 24, 2026 through Oct 10, 2026. The selection is not all customer feedback or a verified incident count.
Do these reviews establish Tentree's current policy or service performance?
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
How are the ratings on this customer support page calculated?
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.