THIS COMPANY IS A SCAM
I have never written a review before, but I would rate this company 0 stars if I could. At this point, I think it is a scam. I ordered two necklaces, one was $495 and a gift for my mom's birthday. Conveniently, they sent me the wrong item for the necklace instead of the $495 one. When I reached out about this issue, the first person I spoke to told me that I should send back the incorrect item I received and they would send me the item I initially ordered and gave me 20% off my next order. I reached back out for next steps and was met with a different customer service person who told me this would be a "one time exception" (even though I didn't do anything wrong and the company made the mistake). I sent back the item and did not hear back. I tracked the item and saw that it was delivered at their facilities and have sent countless emails about when the item I purchased will be sent to me... still have not heard back. I tried calling and went straight to voicemail saying they were "closed" even though the time I called was within business hours. I think I got completely ripped off and will never see my $495 again or the necklace I initially purchased. I am still waiting to hear back a week later and have had no resolve with this issue. AVOID THIS COMPANY at all costs. I will never purchase again or recommend to anyone.