11 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Feb 10, 2022–Jul 5, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 11 | 1.55 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Great experience with customer service, especially with all my questions for a necklace for my 9 yr old daughter. Love the fact this company is genuinely American, including with local designers supporting our local economy. Thanks again.
I’m extremely disappointed with this purchase. I bought a pair of earrings for my daughter and after only three days of normal wear, they broke. Because of the poor quality, she ended up losing one of them. When I contacted Net-a-Porter to explain that the item was clearly faulty, they refused to offer a refund or replacement. For a company that positions itself as a luxury retailer with high standards, this level of product quality and customer service is unacceptable. I expected much better durability and support, especially given the price point. I won’t be purchasing jewellery from here again and would advise others to be cautious.
I bought an id bracelet for 500 and change and it took almost a month to receive , supposedly because they had to engrave it special which consisted of 6 letters. Anyway after terrible customer service to see where the hell my 522 bracelet was, I filed a chargeback with my bank thinking I got scammed. The day of I received it and I couldn’t be more disappointed at how junky it looked. Completely smudged across the front and the clasp is so flimsy it broke the second day. For the price it should’ve been 100 bucks at that. I contacted customer service to issue a refund and removed the charge back . I was quickly emailed back that time telling me it was final sale since it was engraved , even though it was broken in two days. I could send it for repair like it’s not gonna just break again with the cheap hook . I’ve bought a few gifts from here but I would never shop here again and regret removing the charge back
Another poor review. I ordered a necklace through net a porter for around £250. This snapped in less than a year. When I went to net a porter they told me it was my own fault when clearly it is because the necklace is of poor quality. Please think twice before buying from this brand. UPDATE: 26/06/24 - I have now emailed the email given & waiting on a response.
Terrible customer service. Necklace literally broke within 6 months and numerous email sent to them without response. Will not purchase from them again!!!
Poor quality and no customer service. I would avoid this brand at all costs.
Ordered a stone and strand necklace via net-a-Porter at the cost of £260. I was so careful with it, but one day while taking it off it fell apart in my hands in multiple places. I contacted net-a-Porter and got the rudest response claiming it was my fault without even asking what happened. Now need to repair at my own cost. So livid
I ordered an initial necklace with a diamond. It was over $200 and I was so disappointed - it looked so cheap. The chain looked like it cost $5 and definitely did not feel sturdy/like it would stand up to everyday wear. I returned for a refund but did not hear anything after my return had been delivered back to them (which I could see from the tracking). I had to post comments on their Instagram feed in order to get someone to respond to me. That worked and I was refunded right away. I won't ever buy from this website again. There are many other sites with jewelry at around the same price but MUCH higher quality. (BabyGold, Mejuri, Catbird, and Oradina are all much better in my opinion.)
I wish that I had looked at the reviews before I purchased an item. The store has now had my return for 22 days and has yet to send an email saying their processing the refund or refunding the charge. The customer service is terrible. They don't answer their phone even during "business hours". So disappointing.
The pieces are beautiful but the customer service is insanely bad. They take so long to respond and did not seem to care about my issue at all. For the price of their jewellery and their claim of being a sustainable and ethical company, they do not care about their customers at all.
This page includes 11 eligible published company reviews selected by topic keywords, dated Feb 10, 2022 through Jul 5, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.