13 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Feb 18, 2025–Oct 11, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 13 | 1.62 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Fit small. Started separating at the heel after a few wears. "Customer service" told me to repair them myself. I won't support this company especially since I learned they took production out of Canada and raised their prices.
I had the pleasure of receiving a beautiful pair of mits from Manitobah as a gift from my best friend. I truly admire their commitment to Indigenous design, beauty, and resilience, and I was excited to add these unique accessories to my collection. The stories behind their products are inspiring, showcasing the remarkable people and organizations that contribute to their craftsmanship. However, my experience with their customer service has been disappointing. Despite my admiration for their products, I found myself reaching out to them three times regarding an exchange for a smaller size, as the mits I received were too big and a bit stiff. I wasn't looking for a return—just a simple exchange—but unfortunately, I never received a response. As the 30-day window for exchanges has now passed, I've given up hope. It's disheartening to feel ignored, especially from a company that prides itself on cultural insights and storytelling. My overall experience has left me frustrated, and I can't recommend purchasing from Manitobah given the lack of support from their customer service team. As they say, "Customer service is the new marketing." It's a vital aspect of a company's reputation and success, and in this case, Manitobah has missed the mark. I hope they can improve their communication and support in the future, as I would love to continue supporting their mission and products.
I purchased a pair of 350 boots and they didnt fit so i have been trying for two months to return them. I have repeatedly emailed the company that I no longer had the order number and the company kept asking for it...they certainly had it as they have all my info including email and order number....now two months later i hired someone to help me find the order number and when i got back to manitobah they are not helpful, they just run me through the same process of return which is automated...and now its too late for a refund just an exchange is available. Terrible customer service. I will not buy from this company again. This was my second purchase with them. I will change my review if anyone from company sees this and fixes issue. All i want is a refund.
This page includes 13 eligible published company reviews selected by topic keywords, dated Feb 18, 2025 through Oct 11, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.