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Very dissapointing
Bought a pair of moccasins and was totally dissapointed in them. Absolutely zero support. Not at all what I expected from this company but after reading their reviews. My error in not reading revieed beforehand.
CUSTOMER EXPERIENCE RESEARCH
Manitobah Mukluks customer service and support reviews
13 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Reviews are selected by English keywords in their titles or text, regardless of rating. Matching can include unrelated uses of a word and miss relevant experiences. It does not verify a claim, measure an incident rate, infer sentiment or establish a company policy. Product reviews are excluded. Five matching reviews is our publication threshold, not a reliability or safety score.
Matching review coverage
Experience dates: Feb 18, 2025–Oct 11, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 13 | 1.62 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
R
This company has ZERO accountability or...
This company has ZERO accountability or service follow through. I spent over $200 and never received my order. The carrier needed them to open the support ticket to help track the order, and they refused and would also not offer a refund. I’m out the money and have no boots.
R
Great products, terrible customer service
Great products, zero for customer service. Sent the wrong size shoe in a correctly labeled box, but they have just ignored requests to make it right. Now stuck with having wasted $$ on a product that is useless.
R
I love Manitobah Mukluks products
I love Manitobah Mukluks products. I have purchased several pairs of moccasins for myself and for family members. The most recent pair I bought myself came apart within the warranty period. I messaged the company last night and this morning received a warranty code to replace that pair completely free. I did have to prove the purchase of course, but I even received help with that! I think their products and warranty and customer service are all exceptional
R
Amazing customer service
Amazing customer service sent an email. They got back to me a few days later the shipment had been lost by the Purolator people and they replaced the shoes right away. Wonderful company.
R
Do NOT buy from this company
Do NOT buy from this company. They are pretty much non existent in terms of customer service. Phone number on website says there is no representative to take calls and do not return emails. Shoe sizes run small and unable to return because there is no customer service.
R
Ordered two pairs for Black Friday
Ordered two pairs for Black Friday, when package arrived it was the complete wrong shoe, they told me not only would the right shoes not get here before Christmas, but they had sold out of them anyways. Also, the box says the shoes are made in Vietnam, the website says it’s an American company, but then when you call they say they are in Canada. Not only that- now I have to pack up the package, go to the post office, and still don’t get the shoes I ordered for Christmas- terrible experience and the first and last time I will order. Spoke to customer service who was like , yep, nothing I can do, too bad.
R
I have purchased a pair of beautiful...
I have purchased a pair of beautiful Manitobah mukluks,after less than 2 winters of wear the soles were worn and had holes in them! After paying over 275.00 for these,I find it very disappointing that the material was so shoddy!! Customer service was terrible and would not respond to my inquiries or even try to compensate in some way. Do not order from this company!!!😥😢
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I ordered a pair of micro mukluks
I ordered a pair of micro mukluks. They sent me a confirmation email stating my order was being processed in warehouse. They charged my credit card immediately. A week goes by and still no updates on the SHOP tracking app. By the way, worst tracking app out there. 3 weeks later I emailed them concerned about order as still no updates. They responded that my order was in the works and there is a slight delay on online orders. A month later to the day, I emailed them and they responded that my order was shipped. Then I received an email the next day that my order was canceled because the website doesn't match the actual stock they have in warehouse. I called them about my refund as I paid with credit card. They said it will take 2 days for accounting to put refund in the works and it could take a week or so to receive my refund. This company is terrible. I will never order from them again and I don't recommend anyone else to order. Unprofessional service and lack of communication within their departments.
R
Very Poor Customer Service
My wife and I have purchased at least 10 pairs of their products in recent years. When she went to put on a pair of new moccasins recently, she discovered the lace was broken. I immediately sent them an email explaining the problem. The response I received was that they could not replace tge lace and instead, gave us a coupon for 25% off the regular price for another pair. I replied that was an unacceptable solution and they hVe never responded.
Questions about these reviews
How many Manitobah Mukluks reviews mention customer support?
This page includes 13 eligible published company reviews selected by topic keywords, dated Feb 18, 2025 through Oct 11, 2026. The selection is not all customer feedback or a verified incident count.
Do these reviews establish Manitobah Mukluks's current policy or service performance?
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
How are the ratings on this customer support page calculated?
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.