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CUSTOMER EXPERIENCE RESEARCH

Kylie Cosmetics customer service and support reviews

11 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.

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Reviews are selected by English keywords in their titles or text, regardless of rating. Matching can include unrelated uses of a word and miss relevant experiences. It does not verify a claim, measure an incident rate, infer sentiment or establish a company policy. Product reviews are excluded. Five matching reviews is our publication threshold, not a reliability or safety score.

Matching review coverage

Experience dates: Dec 24, 2025–Sep 1, 2026. This subset comes from the company profile; product reviews are separate.

Review collectionMatching reviewsMean company-review rating / 5
Collected reviews111.82

There is no combined collection score or verified topic performance score. How the data works.

Customer reviews mentioning customer support

English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.

R
Reviewer
1.0 / 5

Awful customer service

Awful customer service. Ordered make up for Xmas for my daughter - in good time 11 Dec and paid an astonishing £6.75 postage. I was to track delivery on Shopify app. Anyhow received message that item delivered 18 Dec- I was home all day received nothing, nothing outside or with neighbours. Contacted UPS - delivered - end of. Contacted Kylie Cosmetics to be told yesterday in a response that the item was undeliverable as it was damaged I. Transit. When was anyone going to advise me this or bc attempt to rectify this. Asked if I wanted to reorder or get refund. Said refund with full postage back - not ordering from them again. Had I not contacted them, would they ever have gotten in touch with me. Rubbish service - can’t comment on product as I never got it

Questions about these reviews

How many Kylie Cosmetics reviews mention customer support?

This page includes 11 eligible published company reviews selected by topic keywords, dated Dec 24, 2025 through Sep 1, 2026. The selection is not all customer feedback or a verified incident count.

Do these reviews establish Kylie Cosmetics's current policy or service performance?

No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.

How are the ratings on this customer support page calculated?

Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.

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