Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Most incompetent customer service........
My partner order a birthday present for me but unfortunately somehow they printed the address completely wrong..... after contacting them to ask what can be done as UPS wanted additional £6 pounds to change the address Kylie Cosmetics said its nothing they can do and that we need to pay for the additional postage... APPOLOGIE WILL BE GREAT FOR NOT GETTING MY BDAY PRESENT AND THEN DEALING WITH THE ISSUE BY CONTACTING UPS IS SOMETHING YOU SHOULD BE DOING NOT US!
THE HEAD OF YOUR CUSTOMER SERVICE NEEDS BE DISMISSED, PROPER STAFF TRAINING IS NEEDED TOO...
Poor customer service - Non-existent
Been trying to contact customer service. No response at all. They’ve sent me an incorrect item. I’ve emailed a couple of times - no acknowledgement.
Useless customer service
Rubbish company with even worse customer service. Trying to sort out a return yet the company is choosing to ignore me. I should have known better than to do business with a company owned by someone from that awful family.
To Whom It May Concern,
To Whom It May Concern,
My name is Diane, I am a 63-year-old woman who has spent years trying to find skincare and makeup products that properly address a very challenging complexion. My concerns include oily patches, dry patches, enlarged pores around my nose, crow’s feet, uneven skin tone, and persistent blotchiness. Despite trying countless primers, foundations, concealers, and skincare systems over the years, I still struggle to achieve a natural, balanced appearance.
I prefer a professional daytime look using neutral tones such as beige, browns, and soft skin tones, while for evening events I enjoy a light smoky eye look. Lip products have also been extremely frustrating, as nearly every liner, stain, or lipstick I try eventually changes into shades of bright pink or orange that are completely unflattering.
Recently, out of frustration, I threw away nearly all of my skincare and makeup products and decided to start over with a clean slate. I visited Ulta, Sephora, Macy’s, and Target, ultimately spending close to $1,000 in hopes of finally finding products and guidance that would work for me.
Unfortunately, while each store was eager to make a sale, the level of personalized service, education, and product instruction was deeply disappointing. The consistent message felt rushed — “hurry, hurry, make the sale” — rather than focused on truly helping a customer understand the products being recommended.
When I returned home and began unpacking everything I had purchased, the excitement quickly turned into discouragement. I realized I had been given very little education on how to properly use or apply the products, layer them together, or choose formulas that actually suited my skin concerns. I was especially hopeful that the Kylie skincare and makeup line might finally provide answers for my complexion challenges, but instead I was left feeling overwhelmed, confused, and disappointed.
At this point, I am preparing to return nearly all of the unused products.
While I understand I am only one customer, I wanted to share this experience because it reflects a larger issue in today’s beauty retail environment. Mature women with complex skin concerns are often sold products without receiving the guidance, education, or support necessary to use them successfully.
What saddens me most is not simply the wasted time or money, but the emotional impact. I found myself sitting on my bathroom floor in tears, feeling helpless and defeated after genuinely hoping this experience would finally restore some confidence.
As a wedding planner, I am frequently asked by brides, mothers of brides, and clients for beauty and skincare recommendations. I would love nothing more than to confidently recommend products and retailers that truly support and educate their customers.
I hope this feedback is taken seriously and used as an opportunity to improve the customer experience for women like myself who are not simply looking to buy makeup, but are searching for confidence, guidance, and solutions.
Sincerely,
Diane
Absolutely fantastic service...
Absolutely fantastic service throughout. I contacted them yesterday regarding a perfume leaking from the spray nozzle. Already the next day, I received a refund so I could buy a new one. They are truly efficient and provide excellent customer service.
Purchased the glossy lip kit and the...
Purchased the glossy lip kit and the lip plumper. The glossy lip kit does not stay on for longer than five minutes and the limp plumper does not work at all. I have purchased the matte lipsticks as well before.And another one which I cannot remember.The name those worked great. I did immediately email regarding this.Because I was hoping to at least be able to exchange. Per my email I did advise that the product does not work or stay on. I've received an email back stating sorry. I don't like the color which was not what I said regardless.No exchanges are to be made. I would have definitely purchased the matte products again as I did like those but I will never purchase these products again due to the customer service I received and the bad products.
Have had a few problems in the past...
Have had a few problems in the past with previous orders being delivered to NI but have noticed the service lately has got a lot better now which I’m very happy with. Great Service & Excellent customer service. Thank you 🩷 👍🏻
I never received my free item and I can’t get a response
I ordered the matte lip and lip liner duo #400 boss last week during BOGO free. They never sent me my other free lip and lip liner duo. I’ve sent several emails and called several times within the last few days. I got one email back saying I never told what color I wanted. I sent several emails after that and called and they haven’t answered my emails or called me back. I’ve tried everything to have them resolve this issue but they aren’t even responding. Basically I paid for one item. I love the makeup but the customer service is horrible. I doubt I’ll buy from Kylie again unless they make this right. Not sure what else to do.
Lipstick
Bought a lipstick from this company advertising it as warm nudes colour.
The photo of the colour on the lips they advertise on their site looks lovely.
When I received tge lipstick it was nothing like tge colour but more a wine red,something I would never wear.
I reached out to the company via email asking how to return product as it was not how described or photographed and their response was that the sale is final no refunds or exchanges.
I am appalled that they are allowed to falsely advertise a colour and get away with it.
Obviously would not recommend shopping on this site unless you want dissapointment!!
The sent my order 1 week later by wrong address!!!!
Plased an order on Dec 19th, they sent it only on Dec 26th, 1 week later by wrong address, so my package was lost! The don’t reply on email, I’m so disappointed.