R
Delayed delivery but a great jacket.
There was a bit of a delay getting the jacket, but very happy with it. Good quality, fit, and style.
CUSTOMER EXPERIENCE RESEARCH
Velasca delivery and shipping reviews
6 published company reviews mention delivery & shipping. Read the accounts, their dates and the questions that help put them in context.
Reviews are selected by English keywords in their titles or text, regardless of rating. Matching can include unrelated uses of a word and miss relevant experiences. It does not verify a claim, measure an incident rate, infer sentiment or establish a company policy. Product reviews are excluded. Five matching reviews is our publication threshold, not a reliability or safety score.
Matching review coverage
Experience dates: Sep 4, 2026–Oct 11, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 6 | 3.17 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning delivery & shipping
English keywords: delivery, deliveries, shipping, shipped, shipment, arrived, arrive, parcel, package. Most recent experience first, regardless of rating.
R
STL5
Having track this order request was very satisfied with it's timely delivery. Regardles of it's international route. Jacket received was Jacket shown with quality and fit as stated per size chart. I'll be Back!!
R
I have not received my package
I have not received my package. Despite being told I'd get a followup after I replied to the customer service email I never received an update. I contacted FedEx and they say my package is lost.
R
Great product and quick delivery!
Great product and quick delivery! Thank you!
R
I’m very happy with the boots...
I’m very happy with the boots themselves — the quality and craftsmanship are great. Unfortunately, the customer service was disappointing. I accidentally ordered size 8.5 instead of 8 and contacted Velasca within about an hour of placing the order to request a size change. They replied three days later and told me they would ask the warehouse to put the order on hold, but instead the shipping label was created the next day and the order was shipped. When I contacted them again, I was told that I had notified them too late, even though I reached out just an hour after placing the order. Great shoes, but the customer service and communication could definitely be improved.
R
Worst online shopping experience: no delivery, no refund, fake return emails
Ordered from Velasca and paid extra for express shipping specifically because I had a tight window at the delivery address. That express delivery never arrived. Two and a half weeks on, still nothing. Emailed several times, no replies at all. Switched to WhatsApp and finally got responses, but only ever "be patient, wait." Meanwhile I received two separate emails claiming they'd received my return, one just two days after I placed the order, the other two weeks in, despite never having sent anything back because I never received the shoes in the first place. Replies on WhatsApp are slow and consistently stop coming as the week is ending, with nothing resolved. No shoes, no refund, no explanation for the phantom returns, and no accountability for the express fee I paid for a service they never delivered. Worst customer service experience I've had ordering online.
Questions about these reviews
How many Velasca reviews mention delivery & shipping?
This page includes 6 eligible published company reviews selected by topic keywords, dated Sep 4, 2026 through Oct 11, 2026. The selection is not all customer feedback or a verified incident count.
Do these reviews establish Velasca's current policy or service performance?
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
How are the ratings on this delivery & shipping page calculated?
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.