R
Excellent customer service
Excellent customer service! My exchange was processed quickly and correctly. The clothing is superior to any brand I have bought online. Happy to support this company.
CUSTOMER EXPERIENCE RESEARCH
Tentree returns and refund reviews
5 published company reviews mention returns & refunds. Read the accounts, their dates and the questions that help put them in context.
Reviews are selected by English keywords in their titles or text, regardless of rating. Matching can include unrelated uses of a word and miss relevant experiences. It does not verify a claim, measure an incident rate, infer sentiment or establish a company policy. Product reviews are excluded. Five matching reviews is our publication threshold, not a reliability or safety score.
Matching review coverage
Experience dates: Apr 2, 2026–Sep 29, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 5 | 3.00 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning returns & refunds
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
R
Final sale?😑
I reached out looking for a label to refund the item I bought like I have done at several online stores without issue. Turned out what I ordered was final sale. I did not see that way at the bottom of the page, and would NEVER have purchased had I known. I get that is on me, However- not only was the style of the item very unappealing in person, but it was an extremely unflattering fit as well. Just awful. I will NEVER shop with this company..again. Ever.
R
No longer a good company to order from
I really liked this company for their good quality clothes and sustainable ethos. However, my most recent order was shipped from the US (previously shipped from Europe) and I received a notification that I owed import taxes on it. When the order arrived I wanted to return a few items that didn't fit, but some were ineligible for return (not custom items and not mentioned when the order was placed) and for the one item that was eligible to return, I had to print my own address label and pay for the return myself (to the United States). Really poor customer service and I will now shop elsewhere.
R
I order a product..it was well over a...
I order a product..it was well over a week before getting it. It was the wrong size so had to return/Fed Ex it..requesting a different size. Waiting over another week tracking kept showing it's just sitting in. Warehouse. Contacted the delivery service they keep sending me the same msg that they will have to contact their warehouse to find out what is happening. Then I contact Tentree and I have gotten 2 responses that I need to wait a little longer. Now into second week. I've still be charged and have no product. This is the absolute worst service I've ever experienced online. Very unfortunate as I like to support Canada companies. But I will stay on this for my refund and I will absolutely NEVER make another purchase with this company.
R
Surprised with my surprise
Firstly I had ordered their surprise box but had ordered as a size small. When it arrived I opened it and before realizing that all garments were size small, I found all the garments to be excellent. I had 2 T shirts, a jacket, a hat and a pair of shorts. I sent a reply email to Tentree saying I had ordered the wrong size and they allowed me to return everything free. I then ordered a second box in my proper size and was even more pleased with what was inside: a flannel shirt, hat, shorts, pants and long sleeve ribbed T shirt. The quality is excellent as usual.
Questions about these reviews
How many Tentree reviews mention returns & refunds?
This page includes 5 eligible published company reviews selected by topic keywords, dated Apr 2, 2026 through Sep 29, 2026. The selection is not all customer feedback or a verified incident count.
Do these reviews establish Tentree's current policy or service performance?
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
How are the ratings on this returns & refunds page calculated?
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.