5 published company reviews mention delivery & shipping. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Apr 2, 2026–Jul 11, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 5 | 2.80 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: delivery, deliveries, shipping, shipped, shipment, arrived, arrive, parcel, package. Most recent experience first, regardless of rating.
I’ve bought clothing from tentree for a couple of years now. The clothes are nice enough but my recent purchase of 4 t-shirts came with a fedex duty and tax invoice that was almost half the price of the total order, as well as a shipping fee for tentree. Won’t be buying from them again
I really liked this company for their good quality clothes and sustainable ethos. However, my most recent order was shipped from the US (previously shipped from Europe) and I received a notification that I owed import taxes on it. When the order arrived I wanted to return a few items that didn't fit, but some were ineligible for return (not custom items and not mentioned when the order was placed) and for the one item that was eligible to return, I had to print my own address label and pay for the return myself (to the United States). Really poor customer service and I will now shop elsewhere.
I absolutely love the hats I got, especially the bucket hat. The colors are just like shown in the photos. Customer service was also very responsive and helped resolve a shipping concern asap.
I order a product..it was well over a week before getting it. It was the wrong size so had to return/Fed Ex it..requesting a different size. Waiting over another week tracking kept showing it's just sitting in. Warehouse. Contacted the delivery service they keep sending me the same msg that they will have to contact their warehouse to find out what is happening. Then I contact Tentree and I have gotten 2 responses that I need to wait a little longer. Now into second week. I've still be charged and have no product. This is the absolute worst service I've ever experienced online. Very unfortunate as I like to support Canada companies. But I will stay on this for my refund and I will absolutely NEVER make another purchase with this company.
Firstly I had ordered their surprise box but had ordered as a size small. When it arrived I opened it and before realizing that all garments were size small, I found all the garments to be excellent. I had 2 T shirts, a jacket, a hat and a pair of shorts. I sent a reply email to Tentree saying I had ordered the wrong size and they allowed me to return everything free. I then ordered a second box in my proper size and was even more pleased with what was inside: a flannel shirt, hat, shorts, pants and long sleeve ribbed T shirt. The quality is excellent as usual.
This page includes 5 eligible published company reviews selected by topic keywords, dated Apr 2, 2026 through Jul 11, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.