8 published company reviews mention returns & refunds. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Sep 15, 2022–Oct 3, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 8 | 1.75 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
Suta is largely online.While the buying process is simple and quick- obviously in a hurry to offload their products, if you don’t like what , you are stuck with it.NO exchange or return policy.Which is quite amazing considering that brands bigger them then have that policy.Especially since online buying can be quite deceptive.
Pathetic logistics No proactive updates Website sucks on order tracking False commitments Don't advertise if you can't live upto ur brand name Shame !!!!!! My money is stuck for 15 days.... are they gonna give me a refund with interest ? When I queried their cancellation process on chat, there was NO RETENTION AT ALL, A direct okay for cancellation was offered... DO NOT BUY THEIR PRODUCTS ONLINE... I AM STUCK !!!!
Purchased a saree and blouse but ultimately had to cancel it because of anticipated delays in the Mumbai rain. I was flying out for my graduation and wanted to wear the saree but my departure date was the same as the delivery date. I appreciate how proactive the Suta team was in allowing a cancellation and refund after shipping. Not every brand does it! :)
I ordered 2 sarees from suta and paid $137 and haven’t received the sarees yet - I keep following up with them , initially they keep saying check email - I’ve no email of where to get it or pay customs or any link - it was not even mentioned - now no response at all - neither they are refunding nor sending sarees ! Bad experience !!!!
I ordered a readymade blouse from Suta and when I received it, it didn't fit me well, so I requested for an return label. I was told that it cannot be returned as I used a coupon code (for Rs 140 on a blouse that sold for Rs 2200) that had the coupon code name "NORETURN". I told the customer service rep that coupon code names do NOT mean much, it's just some word that is attached to a certain amount or percentage off, and unless you clearly state that the product cannot be returned if the coupon is applied, it doesn't mean anything. I revisited the website to check if there's any such verbiage at the time of placing the order - the website does NOT warn the customer that the order cannot be returned. On top of that, I was told that even if I am allowed return the product, they only issue a store credit, so you are literally forced to buy a crappy product from a store that doesn't quite care about its customer base or long term growth. Suta doesn't deserve my money, I will take my business elsewhere. I would give it a ZERO rating if I could.
I’m quite conflicted in writing this review. I love this brand, have been following them for a while now and finally ordered a saree and a blouse from them. My order arrived very quickly to Australia. Amazing job on that. Saree is beautiful, the quality is excellent. The blouse too is of good material, it’s stitched to look good. I wore it at home to see how it fits. It has a front zip. It zipped down fine, but within seconds the zip kind of broke. The top and bottom of zip remained intact but rest of my chest in the middle got exposed completely. It took me a while to get the zip back up and remove the top somehow. I guess big bust ladies should perhaps size up even if it fits a bit loose cause that zip is not going to hold on if you are moving around or working or bending. It would probably cost me a whole bunch to return the blouse at this point, probably not worth the money to send it back to them and do return process if they even do that. So I’m just giving my honest feedback in case it helps big chested women.
They have the worst customer service. I ordered 4 things, they lost one and it’s been a month and they are still ‘investigating’ and refusing to issue me a refund. I wanted to exchange something and they said I can’t get store credit can only exchange with another product of a higher value even when I was ready to lose the extra money because their return portal is the worst UX ever. Lastly they have system generated emails which have very different terms and conditions and then send you emails saying that’s just system generated and for you this specific policy applies . I have so much more to say how unfriendly the whole customer experience was but I wasted way too much time. Also I order a lot from similar stores and I’ve never had such a disappointing experience anywhere else.
Order no - S22-292336 My partner travelled to Mumbai and Bought 28000 worth of stuff from Santa Cruz shop. I’ve sent the picture of saree and blouse I wanted to my partner, however the staff accidentally gave different blouse of same color. After coming back to Australia when I opened his bag, I’ve realised that the blouse isn’t the right one. I called suta immediately, and the lady said “you have to exchange it in 10 Days”. I explained her the situation twice that my partner is back to Australia, but he will be travelling again next month, can he please exchange it then ? And the lady said she will check with the department and will WhatsApp me! Denied to Help!!! You need to go extra mile sometimes to help. But here, nobody’s interested! Once they made sale, they don’t care and not ready to understand the situation at all! Waste of money and time! Never going back! Never!
This page includes 8 eligible published company reviews selected by topic keywords, dated Sep 15, 2022 through Oct 3, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.