Customer reviews mentioning quality & condition
English keywords: quality, condition, damaged, defective, broken, faulty, fit, sizing, durable, durability. Most recent experience first, regardless of rating.
SUTA: A Discount Should Never Mean Compromised Quality
Dear SUTA, this is not about the discount. It is about the way you treat a customer. I recently ordered two co-ord sets from SUTA. They were discounted, yes.
But what arrived at my doorstep was genuinely disappointing. Late delivery - The products were barely packaged. The fabric was extremely crumpled and wrinkled, and the entire package looked as though the products had simply been wrapped up and sent out without any care or attention.
I want to be very clear: *I have absolutely no problem buying discounted products.* What I do have a problem with is the assumption that because a product is discounted, the customer should accept a significantly compromised experience.
When I raised the issue, I was told that discounted products are non-returnable. That raises a very basic question: :::
**re discounted products being sold simply because they are discounted, or are customers expected to accept products that may not meet the brand's usual standards?**
If a product has a defect, damage, manufacturing issue, old-stock concern or any other reason for being sold at a discount, customers deserve transparency about it. A discount is a pricing decision.
It is NOT permission to compromise on how a customer is treated.
SUTA may be a large and successful brand, and perhaps doing extremely well financially. But no amount of growth, scale or revenue replaces the fundamentals of customer experience.
A customer should feel that their order was packed with care and sent with pride.
This one certainly did not.
I am tagging SUTA and its founders because I genuinely hope someone in the leadership team sees this, looks into what happened, and asks whether this is really the standard the brand wants to stand for.
I am not asking for special treatment. I am asking for accountability.
Pooja Singh
#SUTA #CustomerExperience #CustomerService #D2C #BrandExperience
Absolutely horrible quality
Absolutely horrible quality , faded in 2 washes , rude and arrogant owners over priced and over hyped , please buy from local shops
The worst customer service ever !
I ordered a readymade blouse from Suta and when I received it, it didn't fit me well, so I requested for an return label. I was told that it cannot be returned as I used a coupon code (for Rs 140 on a blouse that sold for Rs 2200) that had the coupon code name "NORETURN". I told the customer service rep that coupon code names do NOT mean much, it's just some word that is attached to a certain amount or percentage off, and unless you clearly state that the product cannot be returned if the coupon is applied, it doesn't mean anything. I revisited the website to check if there's any such verbiage at the time of placing the order - the website does NOT warn the customer that the order cannot be returned. On top of that, I was told that even if I am allowed return the product, they only issue a store credit, so you are literally forced to buy a crappy product from a store that doesn't quite care about its customer base or long term growth. Suta doesn't deserve my money, I will take my business elsewhere. I would give it a ZERO rating if I could.
They sent a damaged and used item and they denied to change the piece.
Suta sent me a defective and damaged piece. This is not a stitching defect — the product is clearly torn near the stitching. Selling such a damaged item, which appears to be used, is unacceptable and shows no goodwill towards the customer.
This is not how a responsible seller should handle quality issues.
Bad, ill fitting saree blouse
Pricy blouse, looks elegant but terrible, pathetic fit and the mid-rif is loose, but the bust armscye is awfully tight and I tried pulling off a stitch, worse, the armscye is nicked and cut off from sleeve attachment. XS is not the size they claim, it should be two sizes smaller
A big no !
saree was good but issue with blouse
I’m quite conflicted in writing this review. I love this brand, have been following them for a while now and finally ordered a saree and a blouse from them. My order arrived very quickly to Australia. Amazing job on that. Saree is beautiful, the quality is excellent. The blouse too is of good material, it’s stitched to look good. I wore it at home to see how it fits. It has a front zip. It zipped down fine, but within seconds the zip kind of broke. The top and bottom of zip remained intact but rest of my chest in the middle got exposed completely. It took me a while to get the zip back up and remove the top somehow. I guess big bust ladies should perhaps size up even if it fits a bit loose cause that zip is not going to hold on if you are moving around or working or bending. It would probably cost me a whole bunch to return the blouse at this point, probably not worth the money to send it back to them and do return process if they even do that. So I’m just giving my honest feedback in case it helps big chested women.
The worst service ever for the worst...
The worst service ever for the worst material suta is selling at high price.after informing with the images they r giving excuses that its delicate silk product and used roughly..I hv not bought a blouse at 3800 to get this kind of material condition after an use only.i only worn it once..apart from this I dnt understand how to rough use blouse..please maintain your quality and be at that level to resolve genuine issue of customer..dnt sell road side product at this high price to snatch money.
Received a saree of very poor...
Received a saree of very poor quality.What is shown in the customer review photos are good. But i think they are not sending same quality product to all orders. I received a pitiable quality one.Please don't buy it, it's totally wasting of time and money.Very very very disappointed. Even my maid does not wear such cheap saree. Its a very 3rd class and worst quality product i will never say any one to buy it
One of the best sites to order sarees
This is one of the best sites to order sarees. Specially the mul sarees.
I have been shopping with them since few years now and they have always delivered quality products and in time.