Matching review coverage
Experience dates: Sep 9, 2023–Aug 17, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 5 | 2.80 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning delivery & shipping
English keywords: delivery, deliveries, shipping, shipped, shipment, arrived, arrive, parcel, package. Most recent experience first, regardless of rating.
SUTA: A Discount Should Never Mean Compromised Quality
Dear SUTA, this is not about the discount. It is about the way you treat a customer. I recently ordered two co-ord sets from SUTA. They were discounted, yes.
But what arrived at my doorstep was genuinely disappointing. Late delivery - The products were barely packaged. The fabric was extremely crumpled and wrinkled, and the entire package looked as though the products had simply been wrapped up and sent out without any care or attention.
I want to be very clear: *I have absolutely no problem buying discounted products.* What I do have a problem with is the assumption that because a product is discounted, the customer should accept a significantly compromised experience.
When I raised the issue, I was told that discounted products are non-returnable. That raises a very basic question: :::
**re discounted products being sold simply because they are discounted, or are customers expected to accept products that may not meet the brand's usual standards?**
If a product has a defect, damage, manufacturing issue, old-stock concern or any other reason for being sold at a discount, customers deserve transparency about it. A discount is a pricing decision.
It is NOT permission to compromise on how a customer is treated.
SUTA may be a large and successful brand, and perhaps doing extremely well financially. But no amount of growth, scale or revenue replaces the fundamentals of customer experience.
A customer should feel that their order was packed with care and sent with pride.
This one certainly did not.
I am tagging SUTA and its founders because I genuinely hope someone in the leadership team sees this, looks into what happened, and asks whether this is really the standard the brand wants to stand for.
I am not asking for special treatment. I am asking for accountability.
Pooja Singh
#SUTA #CustomerExperience #CustomerService #D2C #BrandExperience
Purchased a saree and blouse but...
Purchased a saree and blouse but ultimately had to cancel it because of anticipated delays in the Mumbai rain. I was flying out for my graduation and wanted to wear the saree but my departure date was the same as the delivery date. I appreciate how proactive the Suta team was in allowing a cancellation and refund after shipping. Not every brand does it! :)
Be aware international customers for being scammed
Excerpt from my post from other social medias.
Reaching out to you with absolute frustration with my recent Suta online international order # SUTINT001952.
The order is worth of USD378 and was placed on 28th September. The website then said any order above 99 USD qualifies for free shipping. Unfortunately here is not the case. The website said order dispatch would happen within 7 business days.After multiple follow-ups via various channels order was partially dispatched on 15th of October. One part of order tracking even not available via shop after 10 days. Now the DHL says I need to pay additional USD 23 for priority delivery.The email thread I initiated with customer support has been closed saying my ticket closed. I would like to cancel the entire purchase as I have had a terrible customer service experience and been overcharged due to in transparency. Appreciate any help here.
saree was good but issue with blouse
I’m quite conflicted in writing this review. I love this brand, have been following them for a while now and finally ordered a saree and a blouse from them. My order arrived very quickly to Australia. Amazing job on that. Saree is beautiful, the quality is excellent. The blouse too is of good material, it’s stitched to look good. I wore it at home to see how it fits. It has a front zip. It zipped down fine, but within seconds the zip kind of broke. The top and bottom of zip remained intact but rest of my chest in the middle got exposed completely. It took me a while to get the zip back up and remove the top somehow. I guess big bust ladies should perhaps size up even if it fits a bit loose cause that zip is not going to hold on if you are moving around or working or bending. It would probably cost me a whole bunch to return the blouse at this point, probably not worth the money to send it back to them and do return process if they even do that. So I’m just giving my honest feedback in case it helps big chested women.
Best Fair priced Sarees in UK with delivery
Hello,
Being in the UK and lusting for sarees is quite a common desire of every expat.
I happened to hear about Suta from friends. For onam I wanted a kasavu saree and realised that the things available online in UK are priced unfair. So I decided to order from them with shipment included. I was anxious initially but they have an excellent communication system which sends you regular updates on whtsapp and email. There were tony updates. Also their local delivery has options to change dates.
The sarees came in lovely packaging cloth bag which I love. Hope they reduce the plastic. But the biggest surprise for me was they had already fall beaded the saree. I was on cloud 9 cause doing a trek for that in London is painful.