6 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Mar 1, 2025–Sep 19, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 6 | 1.00 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Pathetic logistics No proactive updates Website sucks on order tracking False commitments Don't advertise if you can't live upto ur brand name Shame !!!!!! My money is stuck for 15 days.... are they gonna give me a refund with interest ? When I queried their cancellation process on chat, there was NO RETENTION AT ALL, A direct okay for cancellation was offered... DO NOT BUY THEIR PRODUCTS ONLINE... I AM STUCK !!!!
The company customer care is very not supportive. They won’t provide you solution instead like to be rude and argue. First time purchase, very bad experience..Not recommend!
I ordered 2 sarees from suta and paid $137 and haven’t received the sarees yet - I keep following up with them , initially they keep saying check email - I’ve no email of where to get it or pay customs or any link - it was not even mentioned - now no response at all - neither they are refunding nor sending sarees ! Bad experience !!!!
I ordered a readymade blouse from Suta and when I received it, it didn't fit me well, so I requested for an return label. I was told that it cannot be returned as I used a coupon code (for Rs 140 on a blouse that sold for Rs 2200) that had the coupon code name "NORETURN". I told the customer service rep that coupon code names do NOT mean much, it's just some word that is attached to a certain amount or percentage off, and unless you clearly state that the product cannot be returned if the coupon is applied, it doesn't mean anything. I revisited the website to check if there's any such verbiage at the time of placing the order - the website does NOT warn the customer that the order cannot be returned. On top of that, I was told that even if I am allowed return the product, they only issue a store credit, so you are literally forced to buy a crappy product from a store that doesn't quite care about its customer base or long term growth. Suta doesn't deserve my money, I will take my business elsewhere. I would give it a ZERO rating if I could.
Excerpt from my post from other social medias. Reaching out to you with absolute frustration with my recent Suta online international order # SUTINT001952. The order is worth of USD378 and was placed on 28th September. The website then said any order above 99 USD qualifies for free shipping. Unfortunately here is not the case. The website said order dispatch would happen within 7 business days.After multiple follow-ups via various channels order was partially dispatched on 15th of October. One part of order tracking even not available via shop after 10 days. Now the DHL says I need to pay additional USD 23 for priority delivery.The email thread I initiated with customer support has been closed saying my ticket closed. I would like to cancel the entire purchase as I have had a terrible customer service experience and been overcharged due to in transparency. Appreciate any help here.
They have the worst customer service. I ordered 4 things, they lost one and it’s been a month and they are still ‘investigating’ and refusing to issue me a refund. I wanted to exchange something and they said I can’t get store credit can only exchange with another product of a higher value even when I was ready to lose the extra money because their return portal is the worst UX ever. Lastly they have system generated emails which have very different terms and conditions and then send you emails saying that’s just system generated and for you this specific policy applies . I have so much more to say how unfriendly the whole customer experience was but I wasted way too much time. Also I order a lot from similar stores and I’ve never had such a disappointing experience anywhere else.
This page includes 6 eligible published company reviews selected by topic keywords, dated Mar 1, 2025 through Sep 19, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.