10 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Oct 8, 2026–Oct 12, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 10 | 1.50 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
phone support is helpful but 2 accounts of me were closed for no reasons , i am a freelancer software developer , i provided services for 2 years , 0 disputes or chargebacks and even refunds phone support don't have enough info , email team hates me probably they clsoed account and didn 't accept any proof without any info
**Warning to Startups: Think Twice Before Using Stripe!** Our experience with Stripe through CardFly Technologies has been extremely disappointing. They blocked our account and held approximately AED 10,000, claiming our sales were not genuine, even though customers had completed KYC verification before making purchases. Stripe then informed us that the payments would be refunded to customers. For a startup, having your funds frozen and your business transactions questioned like this is a serious risk. You can invest your time, money, and resources into building your business, only to find yourself dealing with frozen funds and uncertainty over your cash flow. **My advice to other founders: Please don't depend entirely on Stripe. It's too risky for your business if you cannot afford unexpected account restrictions and frozen funds.** Explore other direct payment processing providers with transparent policies, reliable support, and terms that suit your business model. Do your due diligence before choosing a payment provider. Your business deserves a partner you can trust, not another operational risk.
I have had a very bad experience with Stripe and am extremely disappointed with how they have handled our case. A client reversed a payment of $2,000 after we had completed the work under a signed contract. Despite the contractual agreement and the work already being delivered, Stripe processed the refund without adequately informing us or giving us a fair opportunity to resolve the dispute. To make matters worse, Stripe deducted the amount from our balance, retained approximately $700 in reserves, shut down our payment processing capabilities, and is now demanding that we pay the negative balance. By disabling our payment gateways, they have also removed our ability to continue processing payments and use incoming funds to manage the outstanding balance. What makes this experience particularly disappointing is that we have processed approximately $150,000 in payments through Stripe and paid around 6% in fees and commissions over our relationship with them. Despite the significant business we have brought to the platform, we received little support when we needed it most. Payment disputes are a reality of doing business, but payment processors should provide transparency, fair communication, and a reasonable opportunity for merchants to present evidence before making decisions that can seriously affect their businesses. My experience raises serious concerns about Stripe’s dispute handling, transparency, and treatment of small businesses and startups. It feels deeply unfair for a merchant to deliver contracted work, lose the payment, have payment processing shut down, and then be pressured to pay a negative balance without what we consider a fair resolution process. I understand that payment processors must manage financial risk, but that should not come at the expense of treating legitimate merchants fairly. After processing $150,000 through Stripe, I expected much better communication, support, and consideration. I would strongly encourage other small businesses and startups to carefully evaluate Stripe’s dispute policies, reserve practices, and account termination procedures before relying on it as their primary payment processor.
I have 2 stripe accounts. I accidentally started a new one forgetting I had another one. I have uploaded my bank account matching the account they have on file countless times and they have still frozen both accounts thus I cannot access the funds with no one to call and no response from customer service.
Worst service ever! There automated system just suspended my account in two days of creation. No support nothing. I bet once an alternative to stripe arrives no body will use to is company.
Stripe offers convenient payment processing tools for online businesses. However, customers have reported concerns about account restrictions, delayed payouts, and customer support.
I use Bluevine, who are awesome and I've left 5 stars, for my business account. They have a partnership with Stripe to generate payment links and send invoices directly from my account, in theory this streamlines the service and puts the money in my account quickly. After a week and a half in business my account was put on hold for review due to concerns over increased risk of refund if payment is received before a product is given. I work as a independent contractor and I am only paid upon completion of services, the customer physically sees the work and pays. And after asking for a reason and trying to provide context and clarity and after HOURS spent trying to talk with their email support and AI chat, and NOT A SINGLE HUMAN SPOKE TO ME, THEY CLOSED MY ACCOUNT AND ARE HOLDING ALMOST TWELVE-THOUSAND DOLLARS FROM ME! I don't know what other steps I can take, this is the position that these soulless corporations put us in, but I'll put my experience into the void so maybe just one person dodges this bullet. Or to be lost in the ocean of complaints from faceless numbers never to have any meaning than the time it took to write this.
My funds are being withheld for proof of ownership and despite sending multiple documents and taking over ownership of the business a long time ago still no joy. They say 24hrs for there response and so far it is going on since Monday. Has anyone else had this experience and also what other providers did people change to????
Stripe rejected my account, saying my business type is "not supported." They didn't just close the account. They also held my balance. I complained, and support said the money would go back to my customers within 5 days. That never happened. Every time I follow up, they close the case without fixing anything or even replying properly. I have to keep chasing my own money, and it feels like harassment. I now understand why Stripe has so many bad reviews. Before signing up, I didn't get why so many people complain about frozen funds and robotic support. Now I've lived it. Stripe is not built for small businesses. Big companies have the money and lawyers to fight back, so Stripe treats them differently. A small business owner gets automated replies and closed tickets. I am now taking legal action to get my money back. If you run a small business, think twice before trusting Stripe with your money. Use another payment provider.
Would give no stars if I could. I make youtube videos where people pay and support the channel for stripe to hold the funds for for unnecessary lengths of time will be going over to paypal instead stripe is absolutely appaualing. Do not use them at all costs. They'll also slap you with a load of fee's.
This page includes 10 eligible published company reviews selected by topic keywords, dated Oct 8, 2026 through Oct 12, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.