Customer reviews mentioning returns & refunds
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
I’m extremely disappointed with this...
I’m extremely disappointed with this purchase. I bought a pair of earrings for my daughter and after only three days of normal wear, they broke. Because of the poor quality, she ended up losing one of them.
When I contacted Net-a-Porter to explain that the item was clearly faulty, they refused to offer a refund or replacement. For a company that positions itself as a luxury retailer with high standards, this level of product quality and customer service is unacceptable.
I expected much better durability and support, especially given the price point. I won’t be purchasing jewellery from here again and would advise others to be cautious.
Expensive junk
I bought an id bracelet for 500 and change and it took almost a month to receive , supposedly because they had to engrave it special which consisted of 6 letters. Anyway after terrible customer service to see where the hell my 522 bracelet was, I filed a chargeback with my bank thinking I got scammed. The day of I received it and I couldn’t be more disappointed at how junky it looked. Completely smudged across the front and the clasp is so flimsy it broke the second day. For the price it should’ve been 100 bucks at that. I contacted customer service to issue a refund and removed the charge back . I was quickly emailed back that time telling me it was final sale since it was engraved , even though it was broken in two days. I could send it for repair like it’s not gonna just break again with the cheap hook . I’ve bought a few gifts from here but I would never shop here again and regret removing the charge back
A Mixed Bag
I'll be another person to say I wish I had read the reviews...
But wait, if you've just opened a Stone and Strand box, DO NOT REMOVE THE WHITE TAG from any of your pieces. They call that a "security tag" which means if you pull it, you've bought it.
But on to my pieces. I was very excited about my little North Star earring, despite its genuinely tiny size, until I wore it for a few days and I reacted at the site of the piercing. It's probably my fault, since it's very clearly a 10k Gold piece. But I worry, since most manufacturers mix with sterling, which doesn't give me trouble. So just a heads up on that.
I was dumb enough to remove the tag from my pearl gold Huggies. And truthfully, I'm not too sad. They're super cute, which I appreciate, since they're a serious splurge for me. I'm hoping they hold up; they look very nice for now.
Lastly, about the drop pearl necklace that I had been so excited to receive, and that I had been looking forward to wearing for many years, even in my enthusiasm I stopped when I saw it and said, wait a minute, what the heck. The pearl is lovely, but the chain is so small as to be gossamer thin. I didn't want to pick it up. Which I didn't. I closed the box, and spent a restless night struggling with feelings of frustration and confusion. "But it looked so nice in the pictures!" Which is what ultimately prompted me to read further into the company.
I am now going to return the necklace. Wear the pearl earrings, carefully, and wear the North Star for a few hours, for special.
In general, my experience with the S&S quality level was so/so. I liked what I liked, and felt real disappointment about other pieces.
Will not buy from them again. Cheap quality, flimsy.
I ordered an initial necklace with a diamond. It was over $200 and I was so disappointed - it looked so cheap. The chain looked like it cost $5 and definitely did not feel sturdy/like it would stand up to everyday wear. I returned for a refund but did not hear anything after my return had been delivered back to them (which I could see from the tracking). I had to post comments on their Instagram feed in order to get someone to respond to me. That worked and I was refunded right away. I won't ever buy from this website again. There are many other sites with jewelry at around the same price but MUCH higher quality. (BabyGold, Mejuri, Catbird, and Oradina are all much better in my opinion.)
Be Leary
I wish that I had looked at the reviews before I purchased an item. The store has now had my return for 22 days and has yet to send an email saying their processing the refund or refunding the charge. The customer service is terrible. They don't answer their phone even during "business hours". So disappointing.