5 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Sep 15, 2026–Oct 13, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 5 | 3.80 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
I researched some shocks and built a cart, next day I got a call from Brian and kicked around facts and part numbers to make sure I had the right equipment for what I was planning. Saved me $ on brand name products with road proven gear. Outstanding customer service and support. Saved me time, research and $ having this call with Shock Surplus thanks guys, good work Brian!
Placed an order for parts marked as “in stock” on website. Waited two weeks and had to follow up with customer service, to be notified that parts were back ordered with no time estimate. Paid more for shocks that were supposedly available, and had to follow up again for shipping info. Notified that at that time that shocks were not available, but shipping soon. Customer service was somewhat responsive, but misleading and without info as requested. At least I got the suspension a month later, overnighted which was a nice gesture. Did not offer price adjustment as courtesy, as the shocks ordered went on sale. I’d advise to shop elsewhere. Their website does have some good articles to help you make a selection, however.
Purchased a 4 corner complete shock set for f150. Ordered arrived quickly, however missing strut nuts and the rear shocks are mismatched. Customer support refusing to send a matched single shock to complete the 4 corner set. Only need one shock resent, but customer support insists you must return entire order. Hoping someone who can make a simple decision will correct this so I can get the set installed. Purchased the KYB brand loaded struts and rear shocks as a set.
Shock Surplus has great reputation in the Cody Wyoming area. Three Service and Parts companies in our area have very positive comments for this company. Several people I have met that hunt and fish in remote NW Wyoming have used Shock Surplus to upgrade they're older trucks (many people in Wyoming maintain older trucks due to costs on registration and reliability) I am very pleased with Shock Surplus ease of finding products, payment options and fast shipping. They have excellent customer service for technical and support. PS: There is no reason to provide me with a purchase credit, save toward you're coffee fund. Thanks for helping me get my 2016 Toyota Tundra upgrades done.
Product was easy to find and price was competitive to other sources I checked. Customer service was excellent. I received only half my original shipment of 4 shocks. Customer service was quick to initiate a second shipment to fulfill my order. In the period that followed I received both the remainder of my original shipment and the replacement shipment within a day of each other. The company gladly sent me a prepaid label to return the two spare shocks. Overall, a positive experience. I would not hesitate to order from Shock Surplus again because of this responsive and quick service of correcting the issue.
This page includes 5 eligible published company reviews selected by topic keywords, dated Sep 15, 2026 through Oct 13, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.