Customer reviews mentioning quality & condition
English keywords: quality, condition, damaged, defective, broken, faulty, fit, sizing, durable, durability. Most recent experience first, regardless of rating.
Love Rothy's But I Have Some Issues
Overall I love Rothy's, I have 5 pairs over the span of a handful of years but I do have some issues. I love that they can be washed so easily and the insole removed to wash. My first pair of sneakers got me through a trip to Portugal which involved SO much walking and that includes some cobblestone style streets. My issue is my second pair of sneakers and my first pair of heels. The second pair of sneakers had an insole that looked like a heel, higher on the back. I wore them anyways and casually they were fine but my first weekend with them that involved lots of walking and standing, they destroyed my left foot. I have an issue that hasn't resolved in months and I'll be seeing a doctor at this point about it. I removed the insoles from my first pair of sneakers to put in the new ones and no problems since then. Now they're perfect. The heels I got may just need to be broken in or I need to wear heels more but the first wear involved some walking and they messed up my foot. Blisters on my heels and on a few toes. My daughter ended up offering to swap shoes so I could get some relief. I'm hoping so much that they'll get better because they are SO cute.
Ridiculous sizing
Ridiculous sizing. They may be comfortable for some... but if a UK size 7 foot does not even fit into a UK-size 7 shoe, something is seriously wrong. It's not about suitability and comfort, the shoe was just way too short! And i did check with the customer service team, i didn't confuse US with UK sizing. This is made worse by a whopping £8 delivery and £8 point returns handling fee - not worth it!!
Clog unraveling at top of foot despite minimal use
I own many Rothy's shoes, but based on my recent experience, I can't see myself being a customer any longer for a hypocritical company that claims to care about sustainability.
A pair of casual clogs I had for 1.5 years started unravelling not far from the "point" at the top of the shoe, close to the front part of the ankle. A hole has formed and even with minimal touch to area when I was inspecting it, led it to keep unravelling!
I have another pair of casual clogs I have had for longer and wear far more often without this issue (as well as may other types of Rothy's without anything like this happening). I have never washed this pair of clogs and mostly wear them occasionally around the house. I have never washed these shoes (no reason to) nor has there been any sort of event that would cause damage to the shoe that would result in this. The location of the unravelling is additionally strange. All of these things combined support that this is not normal wear and tear. However, to Rothy's it is! Rothy's does NOT stand behind their products, even when it seems there is something defective/wrong (I have since learned I am not the only one to experience this with these shoes!) and they seem to say a $159 pair of clogs shouldn't be expected to last more than 1.5 years before unravelling with minimal use! How is that sustainable?! This product was clearly defective and inferior to their other products, as I own many, as well as to even another version of the same clog that I own and wear far more often.
Their offer was a $20 store credit if I turn the shoes in at a physical Rothy's store. This is just their standard shoe "recycling" program for any Rothy's you have you no longer want or aren't wearable - not anything unique for this situation. I did NOT expect a full refund or even a product replacement, but I did expect something more. For referece, I bought the shoes for $119, and they now cost $159, with another $13 just in taxes. I don't think it's reasonable to for me to pay MORE than I originally bought the shoes for (even with the $20 credit if I drive to a store to turn them in) to replace a defective product that I should just hope is not defective this time around?
The best part was that the link to review the product from the original email does not work and I have NO WAY to leave an honest review of the product for others to see (not able to review items you've bought when logged into account - via email link is the only way). I am still awaiting to hear from customer service if there is any way for me to leave a product review at this point, but I am not hopeful.
Rothy’s Sandals Defective — Manufacturer Won’t Help
I purchased these Rothy’s sandals from Nordstrom but didn’t wear them until a year later. Immediately upon first use, I noticed a defect that must have been present from the start. I reached out to Rothy’s for support, but they refused to help and referred me back to Nordstrom, which can’t assist because I’m outside their return period. Very disappointed with both the product quality and lack of manufacturer support.
Passive-aggressive Overseas Customer Service
I tried to return a pair that were clearly not marked final sale, but had become final sale. They would not accept my return since the sizing was inconsistent. I tried a half size smaller, which was too small for a sale price of $90. The passive-aggressive customer service Members looked into my order. Told me I ordered wrong, which is why I called, and they said there’s nothing I could do. This will be my last pair of Rothy’s. I’ll be trying another brand.
Don’t know why the reviews here are so...
Don’t know why the reviews here are so low, I had a great experience with customer service communicating with Yassmine and Rania on my purchase. Had the shoes changed for new size as well, overall great product quality for the price and the looks are worth a lot more. Hope a store would open in UK soon!
Everything went wrong
Everything went wrong. First it took well over a month to get my order. Then the shoe sizing and fit was completely off, then when I ordered a smaller size they simply never came. When contacting customer service after a month they said they were out of stock this whole time even though the website shows they are available. Bad shoe, worse sizing, terrible experience