Matching review coverage
Experience dates: Jan 10, 2026–Oct 9, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 13 | 1.15 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning returns & refunds
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
Has to the the most worst company I’ve...
Has to the the most worst company I’ve ever dealt with. Not only have they not send my product but failed to refund me. In my opinion that’s straight up theft. The emails I have received make no sense and one told me to stop emailing them all together. Although the monetary value is fairly small it’s the principle. This is. Shady company at best and illegal at worst. I’d like to add there is no way to leave a negative review. If anyone knows a solution please share
Canceled by email, ignored. Pura Vida 👎
Ordered, took 10 days until I got fed up with not hearing anything, no shipping, nothing. I wrote and asked to cancel my order as this was an extraordinary amount of time and it was late already. Upon my request, no one answered for 3 days to tell me NOW IT SHIPPED which was a lie too, I asked to cancel they could have pulled it many times to accommodate their error and customer. Now I have to return it what a hassle. Never again. Don't trust pura vida. Horrible shipping times too!!!
Some issues
I found out the hard way that although they advertise “free returns”, all sale items are considered final sale even though nothing is marked as final sale on my receipt or in the item descriptions on the website. My order was also missing a charm and upon reaching out after Christmas, they told me it turns out it wasn’t shipped because it was out of stock. Other companies would have notified me it was out of stock and proactively refunded me, rather than putting it on me to contact customer service to inquire. They did make it right after a few emails and the recipient loves the necklace.