Matching review coverage
Experience dates: Dec 17, 2025–Oct 9, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 14 | 1.29 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning delivery & shipping
English keywords: delivery, deliveries, shipping, shipped, shipment, arrived, arrive, parcel, package. Most recent experience first, regardless of rating.
Canceled by email, ignored. Pura Vida 👎
Ordered, took 10 days until I got fed up with not hearing anything, no shipping, nothing. I wrote and asked to cancel my order as this was an extraordinary amount of time and it was late already. Upon my request, no one answered for 3 days to tell me NOW IT SHIPPED which was a lie too, I asked to cancel they could have pulled it many times to accommodate their error and customer. Now I have to return it what a hassle. Never again. Don't trust pura vida. Horrible shipping times too!!!
Some issues
I found out the hard way that although they advertise “free returns”, all sale items are considered final sale even though nothing is marked as final sale on my receipt or in the item descriptions on the website. My order was also missing a charm and upon reaching out after Christmas, they told me it turns out it wasn’t shipped because it was out of stock. Other companies would have notified me it was out of stock and proactively refunded me, rather than putting it on me to contact customer service to inquire. They did make it right after a few emails and the recipient loves the necklace.
This company is horrible
This company is horrible. When a company says it's delivering a product before Christmas, you expect that they are going to do just that.
We bought two of our grand daughters presents from this company and neither arrived for Christmas, and still hasn't showed up.
We have to go back and explain to our grand children why Santa didn't deliver their presents.
This companies reputation is bad and getting worse. We will never buy from them again.
I'm sure their Christmas was great taking everyone's money and not delivering.
Missing order
Ordered a ring Dec. 8. Paid for shipping. They ship via a USPS partner at Christmas. The ring has been sitting in Arizona for 9 days; I'm in Maryland. I emailed them yesterday with concern it won't arrive for Christmas. They told me they know USPS tracking is unreliable and to give it until Dec. 19 before reaching back out. So this gift isn't arriving by Christmas. Just a terrible experience I won't repeat. This is why people stick with Amazon and not small businesses. Do better.