7 published company reviews mention returns & refunds. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Aug 9, 2021–Apr 30, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 7 | 2.00 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
They started charging a “restocking fee” for returns.... cool? So what are we supposed to do when sizing charts don’t match products at all.... My size in this brand varies by product! Used to be decent, now overpriced, WEIRD body fit—-like huge poofy boob spaces in the sports bras!!!! Reminds me of She-in, bad quality, and bad policy.
**2/5 Stars - Major Design Flaw Makes This Unwearable for Its Intended Purpose** I purchased the Outdoor Voices Energy Dress based on their marketing as "engineered for movement" in "breathable performance material." Unfortunately, this dress has a critical flaw that makes it unsuitable for any actual athletic activity. **The Problem:** The LightSpeed fabric becomes completely see-through when you sweat. I wore this dress to play tennis and was mortified when it became sheer from perspiration. This is particularly problematic for a dress specifically marketed for exercise and movement. **The Fabric:** While the A-line silhouette and built-in shorts are nice design elements, the fabric fails at its most basic function. A "performance material" should perform during exercise, not become transparent when doing exactly what it's designed for. **Customer Service Experience:** When I contacted Outdoor Voices about this issue, they acknowledged my feedback but refused to accept a return, citing their policy against returns for "worn" items. This seems unreasonable given that the problem only becomes apparent when the dress is used as intended. The representative suggested I "find a good home" for the dress rather than addressing the fundamental design flaw. **Bottom Line:** Save your money. A dress marketed for exercise that becomes see-through when you exercise defeats its entire purpose. The company's unwillingness to stand behind their product when it fails to perform as advertised is equally disappointing. **Would not recommend for:** Tennis, running, or any activity involving perspiration **Might work for:** Casual wear only, in air-conditioned environments
Worst customer service ever. I suspect they’re using some sort of AI reply. No resolution, no solution, so I gave up and returned $100 worth of items. Now they’ve lost the return. Had to go to my credit card and start a claim. And I still haven’t heard from an actual human. Just auto responses. All because they have a quality control issue. Sizes are very inconsistent. If their products fit, they’re very comfortable. But don’t order online!
Paid $128 for pants that I had to return and only got $78 returned when they didn’t fit. Won’t be buying from Outdoor voices again. Horrible customer service.
Just awful. Clothes looks nothing like what you see on the website, the colors, fabric, etc. are off. 25$USD shipping + 25$USD shipping for returns. I only got reimbursed half of what I paid. They make you pay 25$ to return an item and force you to go in person to a UPS shipping point with un unsealed package so that workers there can review it?? In 2022?? Will never consider shopping there again. Do not recommend for Canadian customers. Will spread the word far and wide. Bye Outdoor Voices ✌
Love the matching sets and all rectrek gear (absolute best shorts and pants for hiking and all things outdoors). Great customer service for returns and exchanges.
I was mailed a defective pair of Hokas. When I brought the issue to the customer service team they said I could get a store credit for the return fee. I said I wanted to exchange for the correct shoe and that would cost the return fee and the shipping fee ($50 total). If that were to happen I would need that amount in store credit for the exchange (since it was their error). I was ghosted after this email and my follow up email. It’s ridiculously unprofessional.
This page includes 7 eligible published company reviews selected by topic keywords, dated Aug 9, 2021 through Apr 30, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.