6 published company reviews mention quality & condition. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Aug 9, 2021–Apr 30, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 6 | 1.33 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: quality, condition, damaged, defective, broken, faulty, fit, sizing, durable, durability. Most recent experience first, regardless of rating.
They started charging a “restocking fee” for returns.... cool? So what are we supposed to do when sizing charts don’t match products at all.... My size in this brand varies by product! Used to be decent, now overpriced, WEIRD body fit—-like huge poofy boob spaces in the sports bras!!!! Reminds me of She-in, bad quality, and bad policy.
I hate the current version of this place. They used to be amazing but during their restructuring they swapped to cheap fabric for their cloudknit line. I tried to make it work but it's unwearable - absolute garbage in terms of durability and feel. It's like some thin poly that hangs to every part of your body. The heavier weight of the old version of cloudknit made it work. I'm done with this store. A Los Angeles Apparel (same owner of old American Apparel) just opened up a few blocks away so thank god I have a place to buy reliable sportsware (particularly shirts) consistently. If you go back to your old fabric, let me know. Otherwise nice knowing you and thanks for several years of good clothing.
Do NOT order from this company. Clothes are toxic and absolutely do not wick. I ordered items that were not returnable, and OV refused to take them back, even though they were never worn and still had tags. No offer, no apologies. The sizes are ALL OVER THE PLACE! Fit is horrible. Save your money. Go to Target, and stay far away from these China-made, toxic, ill-fitting, and very unflattering exercise clothes—cheaply made, too.
Worst customer service ever. I suspect they’re using some sort of AI reply. No resolution, no solution, so I gave up and returned $100 worth of items. Now they’ve lost the return. Had to go to my credit card and start a claim. And I still haven’t heard from an actual human. Just auto responses. All because they have a quality control issue. Sizes are very inconsistent. If their products fit, they’re very comfortable. But don’t order online!
Paid $128 for pants that I had to return and only got $78 returned when they didn’t fit. Won’t be buying from Outdoor voices again. Horrible customer service.
I was mailed a defective pair of Hokas. When I brought the issue to the customer service team they said I could get a store credit for the return fee. I said I wanted to exchange for the correct shoe and that would cost the return fee and the shipping fee ($50 total). If that were to happen I would need that amount in store credit for the exchange (since it was their error). I was ghosted after this email and my follow up email. It’s ridiculously unprofessional.
This page includes 6 eligible published company reviews selected by topic keywords, dated Aug 9, 2021 through Apr 30, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.