Matching review coverage
Experience dates: Aug 9, 2021–Aug 25, 2025. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 7 | 1.71 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Outside Voices Exercise dress
**2/5 Stars - Major Design Flaw Makes This Unwearable for Its Intended Purpose**
I purchased the Outdoor Voices Energy Dress based on their marketing as "engineered for movement" in "breathable performance material." Unfortunately, this dress has a critical flaw that makes it unsuitable for any actual athletic activity.
**The Problem:** The LightSpeed fabric becomes completely see-through when you sweat. I wore this dress to play tennis and was mortified when it became sheer from perspiration. This is particularly problematic for a dress specifically marketed for exercise and movement.
**The Fabric:** While the A-line silhouette and built-in shorts are nice design elements, the fabric fails at its most basic function. A "performance material" should perform during exercise, not become transparent when doing exactly what it's designed for.
**Customer Service Experience:** When I contacted Outdoor Voices about this issue, they acknowledged my feedback but refused to accept a return, citing their policy against returns for "worn" items. This seems unreasonable given that the problem only becomes apparent when the dress is used as intended. The representative suggested I "find a good home" for the dress rather than addressing the fundamental design flaw.
**Bottom Line:** Save your money. A dress marketed for exercise that becomes see-through when you exercise defeats its entire purpose. The company's unwillingness to stand behind their product when it fails to perform as advertised is equally disappointing.
**Would not recommend for:** Tennis, running, or any activity involving perspiration
**Might work for:** Casual wear only, in air-conditioned environments
This is a company no longer prioritizes the customer...
This is a company I fell in love with while I was in school in Boston. It was new and thinking outside of the box. It also had wonderful customer service. I am sad to say I will not support them moving forward. I reached out to them regarding an order I placed with in ten mins of placing the order and they never responded. I reached out 24 hours later. Still no response. Unfortunate that these once great and stand apart companies have fallen into the same corporate BS as everyone else. Go find a new independent sports related gear company and support them. Outdoor voices is no longer concerned with customer service, regardless of their reply. It’s obvious in their thread here!
Worst customer service ever
Worst customer service ever. I suspect they’re using some sort of AI reply. No resolution, no solution, so I gave up and returned $100 worth of items. Now they’ve lost the return. Had to go to my credit card and start a claim. And I still haven’t heard from an actual human. Just auto responses. All because they have a quality control issue. Sizes are very inconsistent. If their products fit, they’re very comfortable. But don’t order online!
poor customer service
trying to contact their customer service is completely frustrating. It took them several weeks to get back to me and did not follow through on addressing my concern. I tried to email them back to tell them this and has now been another several weeks and I’ve heard nothing. I really like their clothes but I can’t deal with poor customer service. beware!
Paid $128 for pants that I had to...
Paid $128 for pants that I had to return and only got $78 returned when they didn’t fit. Won’t be buying from Outdoor voices again. Horrible customer service.
Love OV
Love the matching sets and all rectrek gear (absolute best shorts and pants for hiking and all things outdoors). Great customer service for returns and exchanges.
Ghosted???
I was mailed a defective pair of Hokas. When I brought the issue to the customer service team they said I could get a store credit for the return fee. I said I wanted to exchange for the correct shoe and that would cost the return fee and the shipping fee ($50 total). If that were to happen I would need that amount in store credit for the exchange (since it was their error). I was ghosted after this email and my follow up email. It’s ridiculously unprofessional.