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They sold me a watch that is broken and...
They sold me a watch that is broken and wont take it back
CUSTOMER EXPERIENCE RESEARCH
MVMT quality and item-condition reviews
8 published company reviews mention quality & condition. Read the accounts, their dates and the questions that help put them in context.
Reviews are selected by English keywords in their titles or text, regardless of rating. Matching can include unrelated uses of a word and miss relevant experiences. It does not verify a claim, measure an incident rate, infer sentiment or establish a company policy. Product reviews are excluded. Five matching reviews is our publication threshold, not a reliability or safety score.
Matching review coverage
Experience dates: Apr 26, 2025–Jun 13, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 8 | 1.00 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning quality & condition
English keywords: quality, condition, damaged, defective, broken, faulty, fit, sizing, durable, durability. Most recent experience first, regardless of rating.
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Wish I could give a zero star rating
Wish I could give a zero star rating. Was surfing with the watch on when I started to notice water building up. I contacted them and they told me the watch was broken and not sealed correctly and basically said I need to deal with. Now the watch does not even work. Don’t buy
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Recently had the opportunity to...
Recently had the opportunity to experience this watch and the quality dose not represent the price. I would not recommend this to anyone. Thank you
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MVMT service is terrible
I received an MVMT Raptor Automatic watch as a gift about 5 years ago. I wanted a new band/strap because the original silicone strap is worn. I wrote MVMT and was told that MVMT didn't have a band/strap for my watch "in stock" and suggested I go to Macy's, Amazon, or a local jeweler for a strap/band. I looked at MVMT's website again and saw that MVMT still sells Raptor Automatics with different straps/bands and sells some straps/bands separately. I asked MVMT which of the replacement bands would fit my watch. MVMT replied that any bands/straps that would fit my watch are unavailable for individual purchase even though the straps/bands are sold along with the watch if one buys a brand new watch. And the coup de grace is that MVMT gave me a misleading size for my strap/band, which I measured as 22mm wide but having a lug width of only 15mm (MVMT just told me 24mm and did not note the difference in lug width and strap/band width). I don't know how MVMT stays in business.
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Return label broken for weeks
Return label broken for weeks – no refund, no solution I have been trying to return my order (#154071909) for several weeks now. The return label generated on MVMT's own website cannot be sent by email or printed – a technical bug that MVMT's own support team has acknowledged affects multiple customers. Despite contacting support numerous times, I keep receiving the same generic response: "our team is working on it" and "we'll circle back once it becomes available." No label. No refund. No timeline. MVMT's own policy states a refund should be processed within 10 business days of receiving the return. I cannot even send the return because THEIR system is broken. Yet the responsibility is placed entirely on me as the customer. This appears to be a known, ongoing issue that the company is failing to resolve. I have now sent a formal demand letter citing EU consumer protection law (Directive 2011/83/EU) and will initiate a chargeback with my payment provider if this is not resolved within 5 business days. If you are considering buying from MVMT: be aware that their return process is unreliable and their customer service does not resolve issues – they only delay them.
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One of the most disappointing purchases...
One of the most disappointing purchases I’ve made in years. I bought two MVMT Classic II ceramic watches as an early Christmas gift for my father, expecting a premium product based on the price and branding. What I received instead was shockingly cheap and poorly designed. To start, no tools were provided to adjust the band, which is inexcusable for a ceramic watch that requires careful resizing. After spending additional money on a proper link-removal kit, we attempted to resize the band—only for the ceramic links to literally shatter during normal, careful adjustment. Ceramic is supposed to be durable; this felt brittle and poorly manufactured. Because of how fragile the material clearly is, we were afraid to even attempt resizing the second watch, making it effectively unusable out of the box. To make matters worse, the clasp on the black watch will pop open with minimal movement—even something as simple as shaking water off your hand. A watch that can’t stay on your wrist is not just low quality, it’s unsafe and impractical. Between the fragile construction, lack of included tools, broken clasp, and overall cheap feel, these watches are nowhere near the quality MVMT advertises. Despite all of this, customer service has refused to issue a refund. Save your money. This is fashion branding wrapped around a poorly made product with even worse customer support.
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I bought 2 ceramic watches for about...
I bought 2 ceramic watches for about $350 and both broke easily and quickly. You have to pay to have a professional resize them and the black ceramic snapped a link when they were resizing it. My white ceramic watch fell off the table and a link broke. They don't have a replacement band for the white one which is what it needs. Complete waste of $350. Just terrible quality. They look nice and that is it.
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BUYER BEWARE!! Customer Service "Nobody's perfect"
BUYER BEWARE!! The Good: The watch "appears" beautiful from the outside. The Bad: After a relatively short amount of time owning the MVMT watch it has become compromised caused by a manufacturer defect. Due to this it has given a large foggy circle under the glass. The watch has never been exposed to any extreme or unnatural elements. After contacting the customer service of MVMT I was met with "Please read the warranty." "Nobody's perfect." "We can't impress everybody" "We will try and (do) better next time." and a myriad of other pedestrian language responses. The lack of grammar and professionalism was no doubt on par with the quality of MVMT. Add to which, they possessed the audacity in offering me a 20% discount on another MVMT purchase. I literally wouldn't wear their brand for Free. Pay close attention on the one & two star reviews. There are a myriad of unsatisfied customers which share similar experiences. In my opinion, the MVMT brand certainly looks impressive from the outside. However, the unequivocally subpar quality on the inside defeats the proverbial purpose. MVMT is certainly not a brand I feel willing to associate my name with any longer. Exceedingly unfortunate. Again, BUYER BEWARE!! ✔️
Questions about these reviews
How many MVMT reviews mention quality & condition?
This page includes 8 eligible published company reviews selected by topic keywords, dated Apr 26, 2025 through Jun 13, 2026. The selection is not all customer feedback or a verified incident count.
Do these reviews establish MVMT's current policy or service performance?
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
How are the ratings on this quality & condition page calculated?
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.