6 published company reviews mention returns & refunds. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Feb 18, 2025–Sep 12, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 6 | 1.33 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
This company has ZERO accountability or service follow through. I spent over $200 and never received my order. The carrier needed them to open the support ticket to help track the order, and they refused and would also not offer a refund. I’m out the money and have no boots.
I had order a pair of boots and of course stated the color I got email stating that they had shipped the boots with the wrong color I use the shop app, I use shop app for tracking and on the app it also showed the wrong color as it went from brown to olive so even on shop, Manitoba shoe company can change the color I called just soon after I saw the email showing the change and I called Manitoba to let them know I’m receiving the wrong color Well she told me that I would be paying the shipping fee in order to ship them back I told her that it would of been best to check with me in order to make sure that all is well with me before shipping She told me that she going to talk with someone who maybe can help me I called a shoe store here in my town to see if I can take the boots to the store that sells the same boots At this store the lady told me that she cannot take the boots Update I had returned the boots and today I was happy to say I have been refunded!!!
Do NOT buy from this company. They are pretty much non existent in terms of customer service. Phone number on website says there is no representative to take calls and do not return emails. Shoe sizes run small and unable to return because there is no customer service.
I ordered a pair of micro mukluks. They sent me a confirmation email stating my order was being processed in warehouse. They charged my credit card immediately. A week goes by and still no updates on the SHOP tracking app. By the way, worst tracking app out there. 3 weeks later I emailed them concerned about order as still no updates. They responded that my order was in the works and there is a slight delay on online orders. A month later to the day, I emailed them and they responded that my order was shipped. Then I received an email the next day that my order was canceled because the website doesn't match the actual stock they have in warehouse. I called them about my refund as I paid with credit card. They said it will take 2 days for accounting to put refund in the works and it could take a week or so to receive my refund. This company is terrible. I will never order from them again and I don't recommend anyone else to order. Unprofessional service and lack of communication within their departments.
I had the pleasure of receiving a beautiful pair of mits from Manitobah as a gift from my best friend. I truly admire their commitment to Indigenous design, beauty, and resilience, and I was excited to add these unique accessories to my collection. The stories behind their products are inspiring, showcasing the remarkable people and organizations that contribute to their craftsmanship. However, my experience with their customer service has been disappointing. Despite my admiration for their products, I found myself reaching out to them three times regarding an exchange for a smaller size, as the mits I received were too big and a bit stiff. I wasn't looking for a return—just a simple exchange—but unfortunately, I never received a response. As the 30-day window for exchanges has now passed, I've given up hope. It's disheartening to feel ignored, especially from a company that prides itself on cultural insights and storytelling. My overall experience has left me frustrated, and I can't recommend purchasing from Manitobah given the lack of support from their customer service team. As they say, "Customer service is the new marketing." It's a vital aspect of a company's reputation and success, and in this case, Manitobah has missed the mark. I hope they can improve their communication and support in the future, as I would love to continue supporting their mission and products.
I purchased a pair of 350 boots and they didnt fit so i have been trying for two months to return them. I have repeatedly emailed the company that I no longer had the order number and the company kept asking for it...they certainly had it as they have all my info including email and order number....now two months later i hired someone to help me find the order number and when i got back to manitobah they are not helpful, they just run me through the same process of return which is automated...and now its too late for a refund just an exchange is available. Terrible customer service. I will not buy from this company again. This was my second purchase with them. I will change my review if anyone from company sees this and fixes issue. All i want is a refund.
This page includes 6 eligible published company reviews selected by topic keywords, dated Feb 18, 2025 through Sep 12, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.