Matching review coverage
Experience dates: Sep 29, 2025–Feb 13, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 6 | 2.67 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning delivery & shipping
English keywords: delivery, deliveries, shipping, shipped, shipment, arrived, arrive, parcel, package. Most recent experience first, regardless of rating.
I had order a pair of boots
I had order a pair of boots and of course stated the color
I got email stating that they had shipped the boots with the wrong color
I use the shop app, I use shop app for tracking and on the app it also showed the wrong color as it went from brown to olive so even on shop, Manitoba shoe company can change the color
I called just soon after I saw the email showing the change and I called Manitoba to let them know I’m receiving the wrong color
Well she told me that I would be paying the shipping fee in order to ship them back
I told her that it would of been best to check with me in order to make sure that all is well with me before shipping
She told me that she going to talk with someone who maybe can help me
I called a shoe store here in my town to see if I can take the boots to the store that sells the same boots
At this store the lady told me that she cannot take the boots
Update
I had returned the boots and today I was happy to say I have been refunded!!!
Amazing customer service
Amazing customer service sent an email. They got back to me a few days later the shipment had been lost by the Purolator people and they replaced the shoes right away. Wonderful company.
Ordered two pairs for Black Friday
Ordered two pairs for Black Friday, when package arrived it was the complete wrong shoe, they told me not only would the right shoes not get here before Christmas, but they had sold out of them anyways. Also, the box says the shoes are made in Vietnam, the website says it’s an American company, but then when you call they say they are in Canada. Not only that- now I have to pack up the package, go to the post office, and still don’t get the shoes I ordered for Christmas- terrible experience and the first and last time I will order. Spoke to customer service who was like , yep, nothing I can do, too bad.
I have never been disappointed
I love this company. Their slippers and boots are well made, beautifully beaded, and the shipping is quick. Good job guys.
I ordered a pair of micro mukluks
I ordered a pair of micro mukluks. They sent me a confirmation email stating my order was being processed in warehouse. They charged my credit card immediately. A week goes by and still no updates on the SHOP tracking app. By the way, worst tracking app out there. 3 weeks later I emailed them concerned about order as still no updates. They responded that my order was in the works and there is a slight delay on online orders. A month later to the day, I emailed them and they responded that my order was shipped. Then I received an email the next day that my order was canceled because the website doesn't match the actual stock they have in warehouse. I called them about my refund as I paid with credit card. They said it will take 2 days for accounting to put refund in the works and it could take a week or so to receive my refund. This company is terrible. I will never order from them again and I don't recommend anyone else to order. Unprofessional service and lack of communication within their departments.
Absolutely worst experience
Absolutely worst experience of my life with this company. Pay big money for boots and they pay the cheapest way to ship that gives you no real access to where your package is. Never ever will I order from them again