Matching review coverage
Experience dates: Sep 16, 2026–Oct 8, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 5 | 2.60 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning delivery & shipping
English keywords: delivery, deliveries, shipping, shipped, shipment, arrived, arrive, parcel, package. Most recent experience first, regardless of rating.
I bought a pan from Made In but...
I bought a pan from Made In but returned it because I didn’t like the feel of it once it arrived. The courier has confirmed that Made In received the return, but more than two weeks later I still haven’t been refunded.
Getting this resolved has been difficult as there’s no UK customer service number to call. The only option is an online form, which in my case generated an automated reply saying the UK team would review my refund. Almost a week later, I’m still waiting for any follow‐up from them.
AMAZING CUSTOMER SUPPORT
My wife ordered a set of Made In Non-Stick Frying Pans in Harbour Blue back in 2022 - four years ago. Recently, we noticed that the coating on the 12-inch pan was separating in several places. We were prepared to order a replacement but could not find this pan on their website. We sent an inquiry explaining our situation and asking if we could purchase a replacement pan in the blue color. Customer Service advised that the harbour blue pans had been discontinued and that the pans only had a 2-year warranty. We've had them for 4 years - well beyond their warranty period (and we never even asked about a warranty). Here's the amazing part: since the pans are no longer available in the color we wanted, Made In is shipping us a comparable replacement free of charge! Try finding another company that handles a simple customer inquiry like this!
My pan started to develop a warp
My pan started to develop a warp. Contacted customer service and they had a replacement shipped within an hour. Amazing service for an excellent product. Highly recommended.
Refund refused as Made In warehouse cant find the return
I have returned an order 3-weeks ago with tracking confirmation from the shipping label confirming the return as complete. Made In Cookware have told me that they are refusing to refund my money because they have misplaced the return in their warehouse and for 3-weeks have been "trying to locate" my return.
Pan was received with what sounded like a piece of metal rattling around in the handle, quality was definitely not what I was expecting, clearly just a massive marketing budget rather than genuine reviews.
Good luck if anything goes wrong with your order, customer service just keeps sending the same rambling, bot generated response.
I would say after 20 years in kitchens, buy pans from literally anywhere else, don't believe the purchased hype.
No Refund Despite Proof of Return
I ordered a 10 piece cookware set for £559.20, the pots and pans arrived scratched, damaged and not to an acceptable standard, which Made In agreed. I contacted customer service, returned the items as per their instructions and Royal Mail tracking confirms that the return was delivered to Made In on 1 September.
Made In told me I would receive my full refund within 7–10 business days of this date. However, after following up over 2 weeks later, I was told their warehouse could not locate the return and therefore they would not process my refund. I have now been advised my Made In to dispute the payment with my bank.
I have provided proof of delivery and all relevant correspondence to Made In, but I am still without my £559.20 refund. Very frustrating experience from the very start and awful customer service.
I would not recommend this company based on my experience.