Matching review coverage
Experience dates: Aug 28, 2026–Oct 10, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 16 | 3.50 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
No refund for returned item
First, the pans are good. They let themselves down with customer service.
I returned a pan on the 29th of August. This has been lost by royal mail, and despite having proof of return Made In have not refunded the order. I expect them to have refunded, and then deal with Royal Mail for the lost item.
Such a shame - I really like the pans but I don't want to have to deal with a company where I have to resort to a credit card dispute to get my money back - so short sighted.
No Refund Despite Proof of Return
I ordered a 10 piece cookware set for £559.20, the pots and pans arrived scratched, damaged and not to an acceptable standard, which Made In agreed. I contacted customer service, returned the items as per their instructions and Royal Mail tracking confirms that the return was delivered to Made In on 1 September.
Made In told me I would receive my full refund within 7–10 business days of this date. However, after following up over 2 weeks later, I was told their warehouse could not locate the return and therefore they would not process my refund. I have now been advised my Made In to dispute the payment with my bank.
I have provided proof of delivery and all relevant correspondence to Made In, but I am still without my £559.20 refund. Very frustrating experience from the very start and awful customer service.
I would not recommend this company based on my experience.
Amazing Products
Amazing Products, Amazing Customer Service!
Beautiful pans!
Beautifully, well-made cookware with outstanding customer service as a bonus. The pans are lovely and durable. The customer service experience was among the best I've ever experienced. They (MJ) took time to listen, investigate and find a solution. I was impressed all the way around. You will be too!
They have sent the wrong item
They have sent the wrong item. No customer service number to phone. Avoid. Unprofessional.
The customer service provided was...by Lucille from Made In.
The customer service provided was excellent! We had an issue with one of the oven pans we have from Made In. They resolved it in a very quick and efficient manner. Highly recommend!