6 published company reviews mention returns & refunds. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Dec 14, 2024–Aug 28, 2025. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 6 | 1.00 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
Do not use this company!! I’m waiting for a wizarding box that I’ve paid for but never received. When I contact customer service they say sorry it’s late, it’ll be shipped soon and have been given dates that have been & gone. They completely ignore my request for a refund. Steer clear!!!!
The Loot Company, by all necessary means, are a complete scam. in 2021, I purchased the first Junji Ito box from them, due to COVID it went through delays and eventually when I looked back at it, the order had been cancelled. I emailed them everyday for 3 months, CC'ing in every possible lootcrate email I could find online, only to have no response. Strongly, strongly do not recommend anything from this business. Take care and avoid any related companies. P.S - If you issue my refund finally, I may bump this up to 2 stars.
I'll try to keep this Short and simple. 2015 - I get my first box, it's amazing, it's awesome, everything I could have hoped for. 2017 - i notice the quality has gone down a bit, would get a duplicate item from time to time, suspicious arose. End of 2017 - i cancel my subscription. May 2019 - i decide to try my luck and get one of the more pricey boxes retailing at $60 shipping not included. Covid; I wait a month, never receive anything, wait another and nothing, at this point i contact support, they say they sent another box, never got anything, kept going back and forth with them, kept saying they will send new boxes. Augest 2019 - I ask for a refund, find out from the rep they are filling for Chapter 11 bankruptcy and that i cannot get a refund at this time. October 2019 - i contact again requesting my box or a refund, box sent, still never received, refund denied. End 2019-2021- I email and get ignored.
I ordered the Berserk box on July 13, 2021. My box didn't come in on the delivery date because Covid delayed products to be shipped which they sent an email about with the dates of approximate shipment dates for other affected boxes. I waited for the dates they mentioned and nothing. The dates kept being pushed back. And the status on my order was reading pending shipment. I think after the 3 or 4th time the date got pushed back, I checked the status of my order and apparently it was cancelled by me which I never did. Nor did I see a refund. I contacted them multiple times but never contacted back or gave me a refund or anything. It's been years. I don't recommended them. I wish I could give them a zero or worse a negative rating.
I ordered a Fallout Box in November for my son. After a thoroughly confusing experience on the website, money was immediately taken from my account BEFORE the shipping was even displayed. Also even though the basket says 1 box, I realised I had signed up for a subscription. I sent an email the next day to support asking for a refund, or at least for the subscription to be cancelled. After waiting another 10 days or so, I sent a follow up to my request asking for more information. Nothing until I received shipping notification today. I finally lost my temper and did some deep research on this company - which obviously I should have done before hand. I'm now doubtful the box will actually come. However, I did want to let people know to be super aware of what you are ordering, and aware that you will receive no assistance in the case you actually need it. I would say minus stars for absolutely the worst customer service experience!
I placed an order on 9th November 2024 for funko pop terrifier and was super excited to get one for my friend and myself. I contacted the company twice to follow up on the order. First email didn't get reply other than they would ship out pops asap. After waiting 2 weeks more sent a follow up email requesting an eta on delivery. Received an email advising that item was on back order and they had no idea if and when it would come in. I was advised I would get a refund with no apology, no nothing. Needless to say I would advise not purchasing anything from this company. They take money super quick for items that they actually do not have. Save yourself the time and energy and do not support this company. Very frustrating and disappointing experience. Shop elsewhere. If I could give them my honest score they would be at negative trillion points.
This page includes 6 eligible published company reviews selected by topic keywords, dated Dec 14, 2024 through Aug 28, 2025. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.