Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Sad day
The website makes it look like you’re going to atleast get your money worth, you don’t.
I didn’t want to believe the internet because I finally could afford to give my gf and I something cool every month, instead I was given a huge let down. I feel like I was scammed. It hurt more than it should have when I got home to find my loot bag , not crate... bag. I sent an email and they don’t care at all. The words they replied with are just words no action. This company will fade away. Once a cool idea now either a greed or a burden. The world needed a loot crate and now we have a poo crate. Thanks for taking my money and repaying me with a sad day.
If I could give this a zero I would.
If I could give this a zero I would.
I got the Fallout box last year for my husband, and it was a gigantic waste of money. We got two boxes that were Fallout 76 themed, and the quality was absolute garbage. The coolest thing we got was a beanie. They "ran out" of Fallout boxes (mind you I ordered this months in advance) and sent SESAME STREET items instead. The customer service is like the blind leading the blind. They know they're ripping us off. Don't waste your time or money on this disgusting company.
Do not use this company!
Do not use this company!! I’m waiting for a wizarding box that I’ve paid for but never received. When I contact customer service they say sorry it’s late, it’ll be shipped soon and have been given dates that have been & gone. They completely ignore my request for a refund. Steer clear!!!!
Do not order from this place
Do not order from this place.
They will keep.ypur money forever and maybe...maybe you'll get what you ordered after 4 months
I paid on Feb 15. It's April 21st...still no crate. And no response from them.
The Loot Company Stole My Money
The Loot Company, by all necessary means, are a complete scam. in 2021, I purchased the first Junji Ito box from them, due to COVID it went through delays and eventually when I looked back at it, the order had been cancelled.
I emailed them everyday for 3 months, CC'ing in every possible lootcrate email I could find online, only to have no response.
Strongly, strongly do not recommend anything from this business. Take care and avoid any related companies.
P.S - If you issue my refund finally, I may bump this up to 2 stars.
Halloween Merch in January?
I am writing to file a complaint against LootCrate regarding a quarterly subscription service I purchased. I have received two boxes so far, and both have been extremely disappointing and not as advertised.
My first box contained a t-shirt that was not the size I ordered. While disappointing, I did not pursue the matter at that time.
However, the second box, which arrived in late January, was completely unacceptable. It contained a number of Halloween-themed products, many of which were clearly dollar-store quality. For example, the box included a 10-pack of "Halloween Loot Bags." The overall value of the items was far below what I expected for a subscription box and certainly not worth the cost.
Furthermore, the items in the second box were simply stuffed into a bag. This was a significant departure from the advertised "unboxing experience" which is a key part of the appeal of subscription boxes.
I contacted LootCrate customer service to express my dissatisfaction and request a resolution. Unfortunately, they failed to offer any satisfactory solution. Don't purchase!
Really bad, scammers, bankrupt chapter 11.
I'll try to keep this Short and simple.
2015 - I get my first box, it's amazing, it's awesome, everything I could have hoped for.
2017 - i notice the quality has gone down a bit, would get a duplicate item from time to time, suspicious arose.
End of 2017 - i cancel my subscription.
May 2019 - i decide to try my luck and get one of the more pricey boxes retailing at $60 shipping not included.
Covid; I wait a month, never receive anything, wait another and nothing, at this point i contact support, they say they sent another box, never got anything, kept going back and forth with them, kept saying they will send new boxes.
Augest 2019 - I ask for a refund, find out from the rep they are filling for Chapter 11 bankruptcy and that i cannot get a refund at this time.
October 2019 - i contact again requesting my box or a refund, box sent, still never received, refund denied.
End 2019-2021- I email and get ignored.
I ordered a Fallout Box in November for...
I ordered a Fallout Box in November for my son. After a thoroughly confusing experience on the website, money was immediately taken from my account BEFORE the shipping was even displayed. Also even though the basket says 1 box, I realised I had signed up for a subscription. I sent an email the next day to support asking for a refund, or at least for the subscription to be cancelled.
After waiting another 10 days or so, I sent a follow up to my request asking for more information. Nothing until I received shipping notification today. I finally lost my temper and did some deep research on this company - which obviously I should have done before hand. I'm now doubtful the box will actually come. However, I did want to let people know to be super aware of what you are ordering, and aware that you will receive no assistance in the case you actually need it. I would say minus stars for absolutely the worst customer service experience!
Just a bit fat zero no to this company
I placed an order on 9th November 2024 for funko pop terrifier and was super excited to get one for my friend and myself.
I contacted the company twice to follow up on the order. First email didn't get reply other than they would ship out pops asap.
After waiting 2 weeks more sent a follow up email requesting an eta on delivery. Received an email advising that item was on back order and they had no idea if and when it would come in.
I was advised I would get a refund with no apology, no nothing.
Needless to say I would advise not purchasing anything from this company. They take money super quick for items that they actually do not have.
Save yourself the time and energy and do not support this company.
Very frustrating and disappointing experience.
Shop elsewhere.
If I could give them my honest score they would be at negative trillion points.