Customer reviews mentioning returns & refunds
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
Lacoste has stolen my money.
Lacoste has stolen my money.
Be highly vigilant if you are returning items to Lacoste. I returned 5 items I had ordered but Lacoste says I only returned 4. They are flatly refusing to refund the money for the fifth so I have to pay for an item I don’t have. I have had to get the credit card company to intervene. I will never order anything from Lacoste again and I want to warn as many people as I can about their behaviour, effectively taking money that doesn’t belong to them.
Terrible customer service
Terrible customer service. Argued with me about the date of my purchase. I was ready to forward him my purchase confirmation email when he finally said, Ok I’m going to give you the refund on your expedited shipping. I literally ordered two polos 10 minutes apart. One arrived on Friday the other on Monday afternoon. He spoke to me like I was trying to get over on the system. Sir, have you seen how much money I’ve spent with Lacoste?? If calls are monitored and recorded, who is listening to them!?
I expected Nordstrom customer service. The service I received was trash.
URGENT ESCALATION: Defective Product & Consumer Fraud by Dressup Group Georgia
To the Lacoste Global Management and Brand Protection Team,
I am submitting this formal complaint regarding a defective product and the disgraceful, fraudulent treatment I received from your official franchisee in Georgia, Dressup Group.
On July 23, 2026, I purchased a t-shirt from the Lacoste Tbilisi Mall branch. Shortly after, the material and print began to severely peel off—a clear manufacturing defect.
When I reported this to the local customer service, they initially dismissed my claim with robotic templates. After I escalated the issue, they explicitly invited me in writing to bring the item to the Tbilisi Mall branch for a "detailed on-site investigation."
However, when I took time out of my corporate schedule to visit the store today, I was met with a complete circus. The store manager blatantly refused to accept the item, refused to provide an official handover receipt, and performed a laughable two-second visual scan before instantly declaring it a "user error." Furthermore, the manager proudly stated that they had "received no emails from customer service or Global," exposing the absolute internal chaos, miscommunication, and outright lies within Dressup Group.
Diagnosing a material and print defect with the naked eye in two seconds is an insult to consumer intelligence and a fraudulent evasion of standard warranty procedures.
As a General Director who actively manages large-scale, cross-channel digital marketing operations, I will not tolerate this profound disrespect. Therefore, I am taking the following actions:
I am officially filing a legal complaint with the Georgian National Competition Agency (Consumer Rights Protection Department) regarding this unlawful refusal to physically inspect a defective item.
I am preparing to allocate resources for a massive, targeted digital anti-campaign (via Meta, Google, and TikTok Ads) focused entirely on the Tbilisi region. I will publicly broadcast this defective product and Dressup Group’s terrible customer treatment to ensure the public sees exactly how your local management is destroying Lacoste’s global brand reputation.
I have already wasted enough of my valuable time playing childish games with uninformed store staff. I will not be stepping foot in your Tbilisi Mall branch for a third time.
I expect Lacoste Global to intervene immediately, bypass this incompetent local team, and authorize a full replacement or refund. Once approved, you must arrange for a courier to pick up the defective item from my office and deliver the replacement.
Excellent customer service from Enzo
Excellent customer service from Enzo
Enzo was incredibly helpful, professional and understanding throughout the process. He responded promptly, provided a prepaid return label and clearly explained the refund process.
His excellent service made everything straightforward and helped maintain my trust in Lacoste. Thank you, Enzo, for handling everything so efficiently and courteously.
I WOULD NOT RECOMMEND
BAD EXPERIENCE!!
ALTHOUGH ITEMS WERE RETURNED BACK A WEEK - THEY STILL HAVE NOT REFUNDED ME!
THEY SAY TO CONTACT MY BANK FOR THE REFUND !!!
I DONT RECOMMEND
Great store at McArthurglen Cannock...
Great store at McArthurglen Cannock however 2 managers really let the place down. Tall slim male is full of himself, rude and attitude stinks. The middle aged female manager also very rude. Makes a big deal out of refunds even if you are well within the refunds timeframe. Pair of bullies who belittles customers. The young part time staff really puts them pair to shame and an asset to the store. Lacoste really ought to have a restructure in that store and get some managers in with good customer service experience.
My latest online shopping experience...
My latest online shopping experience with Lacoste UK has been incredibly disappointing.
The quality of the clothing is nowhere near what I expected. The colours shown on the website are vibrant, but the actual items look much paler, almost as if they've been left out in the sun. The fabric also feels rough rather than soft and premium, which is not what you'd expect from a brand like Lacoste.
I initially decided to return just one item and requested a return label. At first, I convinced myself to keep the rest, even though I wasn't really happy with them. The more I thought about it, the more I realised I shouldn't keep clothes I didn't genuinely like, so I decided to return the rest of the order as well—even though it meant paying for return postage again.
To my surprise, the website wouldn't let me create another return request. It simply states that you can only request one return per order. Seriously? If a customer changes their mind before all the items have been returned, there should be a straightforward way to update the return or create another one.
Instead, I had to contact customer service, only to be told it could take several days to receive a response because they're busy. Meanwhile, I'm left waiting because of a limitation on their website.
For a premium brand charging premium prices, this level of product quality and customer service is unacceptable. Customers deserve products that match what's advertised and a returns process that actually works.
I hope Lacoste UK takes these issues seriously and improves both the quality of its products and the customer experience. Right now, this has been one of the most frustrating online shopping experiences I've had.
Worst customer service (or not existing)
Ordered a gift for my girlfriend mid—May on Lacoste website as there were local dealers shown.
Quick shipment but I could not be home the day shipment should arrive.
Then waited for 10 days and contacted the courier, who came back and said they lost the package and I needed to contact the vendor (Lacoste).
I did and after some waiting time got a link in French.
I could not understand but had a French colleague who helped me.
The link had tracking with a destination to a delivery center. I got there early June and they told me package was returned after a week (may 28th).
I contacted Lacoste again - waited some more and was told they insisted the package was at the delivery center.
I went back and they searched the entire place and found a picture of the package. It had multiple barcodes from Lacoste so they were certain a wrong barcode was scanned hence why the package was lost.
I contacted LaCoste customer service again and got a response they were still searching for it. Yesterday was a month ago I got the confirmation so wrote again but have still not heard back.