Matching review coverage
Experience dates: Jun 19, 2026–Sep 15, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 5 | 1.20 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning delivery & shipping
English keywords: delivery, deliveries, shipping, shipped, shipment, arrived, arrive, parcel, package. Most recent experience first, regardless of rating.
Terrible customer service
Terrible customer service. Argued with me about the date of my purchase. I was ready to forward him my purchase confirmation email when he finally said, Ok I’m going to give you the refund on your expedited shipping. I literally ordered two polos 10 minutes apart. One arrived on Friday the other on Monday afternoon. He spoke to me like I was trying to get over on the system. Sir, have you seen how much money I’ve spent with Lacoste?? If calls are monitored and recorded, who is listening to them!?
I expected Nordstrom customer service. The service I received was trash.
I paid extra for a 4-day delivery...
I paid extra for a 4-day delivery service, but the promised delivery time was not met. My package has still not arrived, and according to the tracking information, it has not even reached Denmark yet.
I am very disappointed because I paid extra specifically for faster delivery, and the company has failed to deliver on its promise. Communication about the delay has also been poor.
I would not recommend this service if you need your package delivered on time.
Poor company choosing poor delivery...
Poor company choosing poor delivery company for UK delivery.Been order pair of shoes which not been delivered to me,stolen by driver and now have to paid for that.Trying to call is 0 due to outside of UK of Lacoste.Don't loose your money and peace of mind.
Ordered online - 10 days later - nothing
Ordered online, took 4 working days to despatch which feels well off the pace. Parcel has gone missing with DPD and nearly 2 weeks after ordering l still haven't received anything. Customer service are nice, apologetic but haven't sorted out the problem. Most retailers would have despatched replacements in a priority way by now. Lacoste quality is excellent but the online experience is depressing.
Worst customer service (or not existing)
Ordered a gift for my girlfriend mid—May on Lacoste website as there were local dealers shown.
Quick shipment but I could not be home the day shipment should arrive.
Then waited for 10 days and contacted the courier, who came back and said they lost the package and I needed to contact the vendor (Lacoste).
I did and after some waiting time got a link in French.
I could not understand but had a French colleague who helped me.
The link had tracking with a destination to a delivery center. I got there early June and they told me package was returned after a week (may 28th).
I contacted Lacoste again - waited some more and was told they insisted the package was at the delivery center.
I went back and they searched the entire place and found a picture of the package. It had multiple barcodes from Lacoste so they were certain a wrong barcode was scanned hence why the package was lost.
I contacted LaCoste customer service again and got a response they were still searching for it. Yesterday was a month ago I got the confirmation so wrote again but have still not heard back.