R
Useless customer service
Rubbish company with even worse customer service. Trying to sort out a return yet the company is choosing to ignore me. I should have known better than to do business with a company owned by someone from that awful family.
CUSTOMER EXPERIENCE RESEARCH
Kylie Cosmetics returns and refund reviews
8 published company reviews mention returns & refunds. Read the accounts, their dates and the questions that help put them in context.
Reviews are selected by English keywords in their titles or text, regardless of rating. Matching can include unrelated uses of a word and miss relevant experiences. It does not verify a claim, measure an incident rate, infer sentiment or establish a company policy. Product reviews are excluded. Five matching reviews is our publication threshold, not a reliability or safety score.
Matching review coverage
Experience dates: Dec 24, 2025–Jun 16, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 8 | 1.50 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning returns & refunds
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
R
Gloss Drip & Lip Kits are terrible
I ordered lip gloss (Gloss Drip) from a tube and gloss with a wand in a “lip kit. The Gloss Drip applied gloppy on my lips, and left a sticky adhesion to my teeth and roof of my mouth. The wand gloss in the lip kit although meant to be long lasting, it sunk into all lines looking like dime store lipstick from the 1970s. The blush pad I ordered was supposed to have a moist texture. It does not. It’s like theater makeup stain. Kylie Cosmetics does not take returns for refunds. I was stuck with about 6 items equaling well over $100 to throw in the trash. Cheap garbage. Try Rhoade.
R
WORST BRAND EVER USED
Why can’t I give it 0 stars?!Literally the worst brand I’ve ever used, absolute scam.It looks nothing like online so don’t even think about buying any of their products.Lip liners left my lips feeling like rocks and the products caused my skin intense irritation and redness.I tried to return the products, but it’s a no-return policy.Terrible.Never buying from the Kylie Line again.
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To Whom It May Concern,
To Whom It May Concern, My name is Diane, I am a 63-year-old woman who has spent years trying to find skincare and makeup products that properly address a very challenging complexion. My concerns include oily patches, dry patches, enlarged pores around my nose, crow’s feet, uneven skin tone, and persistent blotchiness. Despite trying countless primers, foundations, concealers, and skincare systems over the years, I still struggle to achieve a natural, balanced appearance. I prefer a professional daytime look using neutral tones such as beige, browns, and soft skin tones, while for evening events I enjoy a light smoky eye look. Lip products have also been extremely frustrating, as nearly every liner, stain, or lipstick I try eventually changes into shades of bright pink or orange that are completely unflattering. Recently, out of frustration, I threw away nearly all of my skincare and makeup products and decided to start over with a clean slate. I visited Ulta, Sephora, Macy’s, and Target, ultimately spending close to $1,000 in hopes of finally finding products and guidance that would work for me. Unfortunately, while each store was eager to make a sale, the level of personalized service, education, and product instruction was deeply disappointing. The consistent message felt rushed — “hurry, hurry, make the sale” — rather than focused on truly helping a customer understand the products being recommended. When I returned home and began unpacking everything I had purchased, the excitement quickly turned into discouragement. I realized I had been given very little education on how to properly use or apply the products, layer them together, or choose formulas that actually suited my skin concerns. I was especially hopeful that the Kylie skincare and makeup line might finally provide answers for my complexion challenges, but instead I was left feeling overwhelmed, confused, and disappointed. At this point, I am preparing to return nearly all of the unused products. While I understand I am only one customer, I wanted to share this experience because it reflects a larger issue in today’s beauty retail environment. Mature women with complex skin concerns are often sold products without receiving the guidance, education, or support necessary to use them successfully. What saddens me most is not simply the wasted time or money, but the emotional impact. I found myself sitting on my bathroom floor in tears, feeling helpless and defeated after genuinely hoping this experience would finally restore some confidence. As a wedding planner, I am frequently asked by brides, mothers of brides, and clients for beauty and skincare recommendations. I would love nothing more than to confidently recommend products and retailers that truly support and educate their customers. I hope this feedback is taken seriously and used as an opportunity to improve the customer experience for women like myself who are not simply looking to buy makeup, but are searching for confidence, guidance, and solutions. Sincerely, Diane
R
Absolutely fantastic service...
Absolutely fantastic service throughout. I contacted them yesterday regarding a perfume leaking from the spray nozzle. Already the next day, I received a refund so I could buy a new one. They are truly efficient and provide excellent customer service.
R
Purchased the glossy lip kit and the...
Purchased the glossy lip kit and the lip plumper. The glossy lip kit does not stay on for longer than five minutes and the limp plumper does not work at all. I have purchased the matte lipsticks as well before.And another one which I cannot remember.The name those worked great. I did immediately email regarding this.Because I was hoping to at least be able to exchange. Per my email I did advise that the product does not work or stay on. I've received an email back stating sorry. I don't like the color which was not what I said regardless.No exchanges are to be made. I would have definitely purchased the matte products again as I did like those but I will never purchase these products again due to the customer service I received and the bad products.
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Lipstick
Bought a lipstick from this company advertising it as warm nudes colour. The photo of the colour on the lips they advertise on their site looks lovely. When I received tge lipstick it was nothing like tge colour but more a wine red,something I would never wear. I reached out to the company via email asking how to return product as it was not how described or photographed and their response was that the sale is final no refunds or exchanges. I am appalled that they are allowed to falsely advertise a colour and get away with it. Obviously would not recommend shopping on this site unless you want dissapointment!!
R
Awful customer service
Awful customer service. Ordered make up for Xmas for my daughter - in good time 11 Dec and paid an astonishing £6.75 postage. I was to track delivery on Shopify app. Anyhow received message that item delivered 18 Dec- I was home all day received nothing, nothing outside or with neighbours. Contacted UPS - delivered - end of. Contacted Kylie Cosmetics to be told yesterday in a response that the item was undeliverable as it was damaged I. Transit. When was anyone going to advise me this or bc attempt to rectify this. Asked if I wanted to reorder or get refund. Said refund with full postage back - not ordering from them again. Had I not contacted them, would they ever have gotten in touch with me. Rubbish service - can’t comment on product as I never got it
Questions about these reviews
How many Kylie Cosmetics reviews mention returns & refunds?
This page includes 8 eligible published company reviews selected by topic keywords, dated Dec 24, 2025 through Jun 16, 2026. The selection is not all customer feedback or a verified incident count.
Do these reviews establish Kylie Cosmetics's current policy or service performance?
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
How are the ratings on this returns & refunds page calculated?
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.