17 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Oct 6, 2026–Oct 12, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 17 | 4.24 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
HostGator is horrible and their customer service is the worst. Our emails were not working and they're technical support even though we told them exactly what it is kept closing the ticket for wrong reasons. We ended up switching to another provider will never ever recommend HostGator to someone and if they have hostgator I recommend they switch out of it
The problem was solved fast. I gave two screen shots, the service support person asked me to wait, then he asked me to send a test email to his account, it was successful, then I used my own email accounts to verify, it was working! The experience was good.
The customer service person was very tentative on my problem and addressed the issue straight away.
My issue was perplexing & the HostGator Support Representative took the time to understand my situation & present the options available to me. I am very pleased with the results & will highly recommend their services.
I order a new VPS server, the server never setup up. I have to contact with support, but no help at all. Starting with the wrong foot. I have to ask several times for refund, unsuccessfully ! Several hours wasted, and a lot of frustration.
Friendly and informative support. Highly motivated to support me from the depth of his heart. Some things he helped me where I had doubts even to ask. Thumsup to Kiran
What started as a pretty great deal turned to what these usually turn out to be: a rip-off. It's more than the increase in cost-without any notice. After the initial setup, when you all and ask for help with wordpress, the most common thing you hear is "we don't support that." Or, when having issues with adding a widget:"I'm sorry, we don't support that." After 10 years I finally cut it off. Here's the HUGE issue. I was supposed to get a refund for around #300 for both my sites. NOTHING. When you call to inquire, you are routed to different people on an endless circuit. They finally hang up on you. They claim my refund was processes. FAT LIE. DON'T DEAL WITH THIS COMPANY. FIND ANOTHER HOST. BETTER YET, JUST HAVE AI DO IT. THIS COMPANY IS DISHONEST AND A BIG RIP-OFF. DON'T SAY YOU WEREN'T WARNED.
Excellent and available support. Super great deal and good quality products.
Host Gator is great! Tech support is excellent and always resolves the few issues I have had, efficiently and thoroughly.
Hostgator support specialist Mary was very professional, knowledgeable and prompt with her service. I am very happy with her help in resolving my domain and hosting questions in a very professional manner. Thnak you Mary and Hostgator for your help.
This page includes 17 eligible published company reviews selected by topic keywords, dated Oct 6, 2026 through Oct 12, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.