Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Charged credit card when there is no stock
My credit card was charged as soon as I ordered my Tushy but 10 days later they still can’t tell me when my Classic Bidet 4.0 will ship. I had the most unhelpful response from customer service saying that I’ll be able to track it once it ships (I’m well aware of that). They’re not responding to my request that since it’s clearly out of stock that I would like to cancel my order.
Edit on September 12: Following from the review above (and the very condescending response from Tushy implying I didn’t understand about international shipping timelines), I have had a few email interactions with the company.
Firstly, after I posted the initial review, I did get a personal response from Tushy in which they still insisted that it had been shipped a week earlier but did offer to cancel the order. Later that same day, I finally received a shipping notice saying the package “had left the building”. This was on September 9 - a full week after the response from Tushy said it was shipped. The shipping company shows that they received the package at the port of origin on September 10 (but they did get the shipping details on September 2).
What appears to have happened is that the order was fulfilled by one part of the organization on September 2 but somehow never actually shipped until a week later. And the part of the organization that fulfilled the order wrote the response.
Really very satisfied
This is my second OASIS always as satisfied and easy to install
I even had a small minor problem that customer service solved easily and quickly
I highly recommend this company and the Oasis product
Charged a "restocking fee" for an item I never received and tried to cancel
I am writing this to warn others about TUSHY’s circular logic and lack of accountability. My original order was never delivered to my address, despite being marked as "delivered" by the carrier. Instead of a refund, the company forced a replacement shipment on me even after I explicitly told them I no longer needed it and had already bought a unit elsewhere to avoid more shipping issues.
Their support team told me my "only option" was to wait for this unwanted replacement to arrive and then "go through the return process". Now that I am doing exactly what they instructed, they are refusing a full refund and forcing me to pay a "restocking fee".
The most frustrating part is that they are framing the replacement shipment as an "exception" and a favor, despite the fact that I never received the first one and explicitly asked them not to send the second. It is absurd to charge a customer for "resources and handling" on a package that only exists because the company ignored a cancellation request.
Avoid this company if you want honest service. They will make you pay for their own logistics errors and hide behind "policies" to keep your money.
Product is expensive and subpar
Product is expensive and subpar. Reached out to customer support with no resolution.
I won’t go without my Tushy
I won’t go without my Tushy! We have one on every toilet in every bathroom! Great customer service and a great personality!
Terrible Customer Service
I received the Oasis bidet as a Holiday gift but it did not work out for me. I kept contacting their customer support, they took days to a week to respond. By the time I received my answer on how to start the return, the 30 days from order was past. They won't ever give you money back, just a credit. What a load of crap!
Amazing customer service!
I can't overemphasize how good their after sales service has been. Truly world class. I had an issue with some leakage on a fitting and they went above and beyond to ship a replacement to the faulty part. Communication with Ren has been outstanding and truly enjoyable. Thanks so much for standing behind your product!
Bad customer service!
I was told I could not return it because it was over 30 days. I ordered on Dec. 9 and it was Dec. 28 I sent a request. That isn't 30 days to me??? Horrible customer service!!
Wrong type Bidet shipped causing many delays
They shipped the oval and not the round I ordered. They admitted they made a mistake and promised to ship me the round set and cover to fix the problem. After 4 days, I did not receive the parts to convert it to a round. I emailed them. They shipped it out the
next day. Because they shipped the wrong one and failed to timely ship the needed parts, I may not now be able to get it installed before my surgery date. This recovery period from surgery was the reason I needed the bidet in the first place.
Update: I got the parts 12/10/25; so I was able to the install. As a back up, I bought a different brand off the Amazon Website for about 1/4 the price of the Tushy. I bought it yesterday and it was shipped over night so I have it today (1 day from Ordering). Tushy shipped the wrong Bidet to me in 4 days, I got the parts but it was 10 days total before I could do the install. Their parts come from Las Vegas and the assembled units come from Pennsylvania. Their headquarters are in NY. Their Customer Service is AI simulating a person. If AI can't handle your problem, then you are referred to a real person. I'm guessing AI is handling most of the ordering and shipping. Hence, if their On-Line software makes a mistake or you make a mistake, it cannot be corrected so they ship the wrong unit.
Final Update: unit worked for 1 day and then had issues. I went with the back-up unit bought from Amazon. That unit worked fine from day one and is still working as of today (12/24/25). Notes: I found out that hot water is not needed. If you just install the cold water pipe, then installation is much easier as you tap into the bottom of the toilet tank water inlet with a supplied "T".