Matching review coverage
Experience dates: Oct 15, 2024–Sep 8, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 6 | 1.17 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Cheaters and liars
This is one of those companies that gives you a discount at the last minute so you have to spend an extra $30+ to get free shipping above and beyond the minimum. If the free shipping is $75 they make sure that your order comes in at 74.99 -- and their stuff is not cheap. In other words, they are completely untrustworthy. Furthermore, I placed an order about a week ago and I finally got a notice that they created a label for it TODAY -- isn't that exciting? So fulfillment takes forever and a day. I totally do not recommend this company I don't care what their products are like. If you can't get reasonable Customer Service you should not shop at a place regardless of what their product is. They need to learn to behave themselves properly and this company most certainly does not. You teach them by using your wallet -- go elsewhere and don't buy their junk.
No assistance for sizing issues
I have asked REPEATEDLY for assistance in selecting a new size for an exchange of a bra that I ordered. I have asked 4 times over chat and at least 4 times over email. I started asking the chat bots for assistance over 30 days ago. This is ridiculous. I have explained multiple times why the bra doesn't fit. Then on August 8th I was told via email: "I’m really sorry you’ve had to ask so many times, and I understand how frustrating it is not to get a direct size recommendation. Because you’re requesting specific, personalized sizing advice (which size to try next), I’m handing this over to a human fit specialist who can review your measurements (band 36.5 inches and fullest bust 43.25 inches) and help determine the best next size for your fit."
It has been 10 days and no one has replied to assist me in selecting a new size. There is no one to actual help, just chat bots that claim they will refer me to a human specialist.
severe dermatitis on your skin with possible permanent pigmentation.
No customer service and the material will have get treatment for severe dermatitis on your skin the pigmentation resulting can be permanent.
I purchased two of your luxury bras. 924761 Order no .The bras are unfortunately extremely uncomfortable. I am a doctor myself and was unable to sit or work in one position for a long time every time. For both of them I had to cut them open at different days in my workplace! They caused abrasion with constant pinching and piking against my skin. I have emailed them back and forth over 90 days to get a refund and to speak to someone in this regard. And I had to see a dermatologist who prescribed me medication! I am hoping the pigmentation is not long term and the abrasion -dermatitis goes away!
Harper Wilde promises, comfort ease for the money. I invested in the products which was not cheap. I want my money refunded.
I want to be compensated for the horrible dermatitis caused by these bras that I bought! I want accountability from this brand which promises to be a pro women brand but so far does not care about their customer or their bodies.
I have ordered from Haper Wilde about 4...
I have ordered from Haper Wilde about 4 times now. The first three times were fine, the shipping time was long, but the items arrived and the bra's were comfortable but a bit pricy. My most recent order I placed on July 5th. As of July 23rd the items have not been received and when I try to track the package I get a message saying sorry for the delay in shipping with no additional information. I reached out to the company by email. The response was it is not pst the the 10 business day waiting period and therefore still not late. Well that is not true it is past the 10 day window. The phone number on their website does not work. I have sent another message to their customer service department telling them to cancel my order and return my money. I am awaiting a response.
They will not respond
Originally loved buying from them however my last order that is listed as delivered, I did not actually receive it. I have sent emails trying to get some assistance on this but have not heard back from them.
This business does not care about...
This business does not care about quality product and customer satisfaction:
I purchased a Cloud Cotton Triangle Bralette. The fit and comfort were horrible because the band kept rolling up and riding up under my bust. I contacted Customer Service who recommended that I buy the next size up, which I did. Sadly, the same issue of the base band rolling up occurred yet again. If the bra were sewn with a broader base band, maybe the bra would stay in place.
I will not buy again from Harper Wilde: a customer's comfort experience and making a good product is not a priority.