Matching review coverage
Experience dates: Apr 29, 2025–Jul 4, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 8 | 3.50 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Don't order from glossier Belgium
Don't order from glossier Belgium.
I ordered 20 days ago and have tried to send emails to their various 'customer support' emails on their website and the one that is stated in the automated mail of the processed order.
None of their emails on their website are real, I get sent a mail delivery fail that says the mails are not in use. zero customer service and still no automated update on my package.
I recommend buying the products from a different website that isn't glossier itself... . I was very excited to try the perfumes but I fear it's either lost in some kind of void or that it's a scam.
If I could give zero stars I would
If I could give zero stars I would. I purchased a balm dotcom lip balm and it has now turned into oil. It is unusable. I emailed glossier directly and stated my concerns about their product and they told me to put it in the fridge and massage it. I have tried this multiple times and have had no luck with fixing my lip balm. After expressing to them that this did not work they told me that they can not help me further as I purchased the product at sephora. I sent my batch code to glossier as asked and still have had no help. I can't comprehend why I am being sent to sephora when sephora did not make the product, glossier did. This is not a sephora problem, this is a manufacturing/product defect. This making it feel like glossier does not stand behind their own product as they just kept trying to hand off the case to sephora. This is really dissapointing to me as I was a huge glossier fan but this customer service has not been very reassuring. I want to shop at a company that stands behind their products and aims to make things right. I should not have to feel like a ping pong ball being passed between two different companies with little to no resolutions. Either the product formula needs to be fixed or the customer service procedures need to improve because this was far from an easy experience. It is frustrating and exausting going back in forth with people that aren't willing to help. In the end I got offered a 15% off coupon to glossier to "re-purchase" the product. Unfortunately this is nothing to me as it will just barely cover the tax and most likely will not cover the shipping (no in-store glossier near me except for Sephora). In addition, why would I want to purchase another balm dotcalm lip balm with my hard earned money if I am unsure whether this will happen again. I am still unsure whether this is a one off bad batch occurance or if this is a common issue The glossier team never addressed this with me as they ended the conversation after I was offered a 15% off coupon. It is not like people have a lot of disposable income currently with the rise in costs.
Please for future stand behind your products and make things right when there is a malfunction with your product because many people including myself will be less inclined to purchase glossier products if they are prone to becoming defective and the glossier team has no interest in fixing the problem or interest in customer satisfaction.
Glossier is one of my fav brands
Glossier is one of my fav brands, I love their beauty items, their merch and nevertheless their customer service - always there to help me. Love!
Excellent Customer Service
I have purchased a lot of Glossier products over the last several years and re-purchased a good portion of those. Every time I’m around central London I always end up popping in for a top up of something and on the last visit I tried out the Cloud Paint Plush Blush but, as can happen in a busy store, two colours were swapped on the table so when I made the purchase I didn’t realise I had the wrong colour name. The mistake was discovered when I got home so I emailed their customer service (on a Saturday evening) and received a response same day with the issue resolved in 24hrs. I cannot fault Glossier’s customer service either in-store or online and their products are fantastic.
Amazing Customer Services!
From the UK store I contacted Customer Services, Christine replied very quickly and was so lovely! Thank you so much Christine!! Will definitely be buying from Glossier again!
Their customer service is thoughtful...
Their customer service is thoughtful and amazing
Such a bad experience
Such a bad experience. While I’ve previously shopped online with no issues, this was so bad that I will not be shopping there again.
I ordered a couple of items from the webshop and waited very patiently. After having waited for about a month(!), I had to spend time reaching out to the customer service team. They then sent a replacement package (that they had the nerve to call “complimentary”), that I then had to wait additional time for. And then, once a package finally arrived, an item was missing. They refused to send this item and instead gave me a $5 voucher – essentially an empty gesture, seeing as I would then have to spend more money on their site – not to add that shipping alone is more than twice that amount.
Fantastic company great products
This is one of the best companies for customer service and for products. I had a problem with an online order. It was split delivery and the delivery company lost one. I contacted glossier via email and they replied almost immediately, sent out a replacement without hesitation. Very bright, breezy, happy communication. Very reassuring. Christine was particularly lovely. I highly recommend this company and they make such beautiful and unique products. Love Glossier. Thank you 🤩
Sarah xx