Matching review coverage
Experience dates: Dec 15, 2023–Oct 13, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 6 | 1.67 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning returns & refunds
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
A-Z Five Star Experience
I upgraded my wedding ring a few months back and have been working on the perfect “stack” to let my new statement piece live its best life and Ferkos has been along for the ride, let me tell you!
The first 4 simple twist bands arrived without issue and provided a little boost to my otherwise simple solitaire but when I was ready to add two diamond bands, that was a challenge. I ended up ordering two bands that just didn’t do the trick.
Ferkos worked with me to exchange them for two bands that have absolutely made my stack THEE stack of the decade.
I am obsessed!! Should I decide to add just a little more to it, I know exactly where I’ll be going... thank you so much Ferkos!
They mistake and sent me wrong size for...
They mistake and sent me wrong size for the ring.
3 sizes bigger.
And kept responding me on email (which is the only way to contact them) that I am lying and that they check security cameras - size was correct.
Anyways, return is impossible, they will argue with you endlessly and keep telling you that they cannot refund or return, and I cannot make this ring shorter because of tiny diamonds that will fall out. So, I cannot use the ring and cannot get my money back. Worst service ever. Never been so disappointed.
Regret purchasing from here
Regret purchasing from here. The quality and customer service are not worth it. I deeply regret my purchase from Ferkos Fine Jewelry. You can find much better craftsmanship and more substantial gold weight elsewhere for this price point. Before purchasing, I emailed to ask if exchanges were free (knowing I was between sizes). I was told "exchanges are free." This is a bait-and-switch. I had to pay to ship the original back, and then they charged me another shipping fee to send the exchange. When I challenged this based on the email they sent me, they hid behind "website policy" and told me if I didn't pay the extra fee, they would ship my $700 ring without insurance—essentially holding my purchase hostage unless I paid their hidden fees. Save your money. Between the flimsy jewelry and the rigid, misleading customer service, this shop is not worth the headache. There are plenty of other jewelers.
Very Poor Quality and Customer Service
I purchased a necklace in February. It broke in April after only 8–10 light wears. When I looked closely, I saw the clasp was improperly assembled—the jump ring was never soldered shut, so it came apart easily.
I contacted the seller, expecting a professional response. Instead, I was told I had to pay both ways to have it repaired—even though the breakage was clearly due to poor workmanship. Their return policy only mentions standard return shipping fees and doesn’t address manufacturing defects. I shared photos and even cited consumer protection law, but they wouldn’t budge.
Most fine jewelry retailers offer warranties or guarantees—Ferko Usta does not. Their approach was dismissive, unprofessional, and not aligned with industry best practices. I eventually paid to get the necklace returned, but I left this exchange feeling frustrated and ignored.
Disappointed, especially for a small business that presents as high-end.
Awful costumer service
Awful costumer service. I ordered a wedding band and paid for an overnight shipping. I paid $42 dollar for it and then they proceeded to send the package on a regular time. They literally kept the money and sent on the cheapest way they could. Returning the ring
Junk
Junk. Ugliest jewelry I have ever seen, totally misrepresented on the site. Horrible customer service. Ferkos wouldn’t let me return the items and when I tried to sell them, local jewelers laughed at how hideous the products were.