Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
I am so pleased with Ferkos
I am so pleased with Ferkos, not just with the exceptional jewelry they make, but also their customer service. I’ve purchased from them several times and have been very happy. This last time was a custom wedding band to go with an east-west diamond engagement ring also from Ferkos. Their quality is top notch! They worked with me on what I wanted for the custom band until all my expectations were met. I am extremely pleased with the outcome. I highly recommend Ferkos for your fine jewelry needs.
Beautiful jewerly!
I love every piece of jewelry that I purchased from Ferko's and their customer service is TOP NOTCH! I highly recommend Ferko's to anyone looking for a BEAUTIFUL, unique piece of jewelry at a reasonable price!!!
From beautiful craftsmanship to stellar...
From beautiful craftsmanship to stellar customer service, Ferko’s Fine Jewelry made my wish of proposing with a custom ring a dream come true! My fiancé is in awe of her ring and she receives compliments on it daily.
My experience with repair of my diamond eternity band
I received good customer service from ferkos regarding completing a repair for a missing stone in my eternity band purchased from them. They provided a reasonable fee for the repair and was done within two weeks. Overall my experience with ferkos has been pleasant, the quality is very good for their prices. Will continue to buy from them in the future.
Regret purchasing from here
Regret purchasing from here. The quality and customer service are not worth it. I deeply regret my purchase from Ferkos Fine Jewelry. You can find much better craftsmanship and more substantial gold weight elsewhere for this price point. Before purchasing, I emailed to ask if exchanges were free (knowing I was between sizes). I was told "exchanges are free." This is a bait-and-switch. I had to pay to ship the original back, and then they charged me another shipping fee to send the exchange. When I challenged this based on the email they sent me, they hid behind "website policy" and told me if I didn't pay the extra fee, they would ship my $700 ring without insurance—essentially holding my purchase hostage unless I paid their hidden fees. Save your money. Between the flimsy jewelry and the rigid, misleading customer service, this shop is not worth the headache. There are plenty of other jewelers.
Ferkos is my go to Jeweler for...
Ferkos is my go to Jeweler for additional stackable pieces and larger statement items!
Over the years I have purchased Huggies, a wedding band, necklaces and numerous rings - never been disappointed once! Not only is the quality of the diamonds and craftsmanship top notch, but their customer service is incredible.
10/10 experience and will purchasing more in the future!
I’ve had a great experience with Ferkos...
I’ve had a great experience with Ferkos Fine Jewelry. The pieces are exactly as described, dainty, well-made, and perfect for everyday wear. Customer service was helpful and responsive, and everything arrived nicely packaged. I’ll definitely be ordering again!
Very Poor Quality and Customer Service
I purchased a necklace in February. It broke in April after only 8–10 light wears. When I looked closely, I saw the clasp was improperly assembled—the jump ring was never soldered shut, so it came apart easily.
I contacted the seller, expecting a professional response. Instead, I was told I had to pay both ways to have it repaired—even though the breakage was clearly due to poor workmanship. Their return policy only mentions standard return shipping fees and doesn’t address manufacturing defects. I shared photos and even cited consumer protection law, but they wouldn’t budge.
Most fine jewelry retailers offer warranties or guarantees—Ferko Usta does not. Their approach was dismissive, unprofessional, and not aligned with industry best practices. I eventually paid to get the necklace returned, but I left this exchange feeling frustrated and ignored.
Disappointed, especially for a small business that presents as high-end.
Junk
Junk. Ugliest jewelry I have ever seen, totally misrepresented on the site. Horrible customer service. Ferkos wouldn’t let me return the items and when I tried to sell them, local jewelers laughed at how hideous the products were.