Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
No humans available, money lost so far
Ordered an item on 5 Sept 2026 (order #[contact number removed], EUR 51.50). It never arrived. I messaged the seller three times with no answer, and the shop has since closed and the listing was removed. The app offered no “Open a case” option, I sent a help request to Etsy, and after more than a week, I have received no reply and no refund, no info whatsoever from Etsy.
For a platform that advertises Purchase Protection, having no working route to a human is unacceptable. I am now disputing the charge with my bank.
I'm not surprised that Etsy only has 1...
I'm not surprised that Etsy only has 1 star on TrustPilot! I wrote a review that did NOT violate any rules. I even checked it thru Grok (AI). Etsy came back and said they removed my review! It was an honest review about a very rude seller with no customer service. I was not ugly, and I was warning other buyers, just like bad reviews often do! Unbelievable. I was not provided with the promised item I purchased, then Etsy accused me of extortion!!! Wow! They said I was trying to get a free product by writing a bad review. OMG. I wouldn't want to ever deal with that seller again, and I wanted NOTHING from him but an apology. He was such a jerk, and then Etsy punishes the buyer. How stupid is that?! Etsy sucks.
i want to sell on etsy thats why i open...
i want to sell on etsy thats why i open a shop on it
i also creat the payoneer account but after that i close the payoneer account because of some reasons and then create a new payoneer account but the etsy didnot updating the new account details
my shop is on holiday mode and i try multiple time to contact the support team but they didnt respond to my problem and didnt answer yet
I ran a small personalised engraving...
I ran a small personalised engraving shop on Etsy, and it was suspended without any specific explanation. After I appealed, I was told the account was linked to another shop that is no longer eligible. I believe the link comes from living in the same house as a family member who ran a separate shop. We are separate people with separate names, bank accounts and tax details.
Etsy would not say what information connected the accounts, and its final reply said that all replies would be closed. I cannot sign in to my account, my appeal page shows as closed, and I have no way to give more information or ask for a human review. I have no bad reviews and I followed the Star Seller requirements, including sending videos of my engraving process.
I understand platforms need to prevent abuse, but a small business that depends on Etsy deserves a clear reason and a real way to respond, not an automated decision with no route to challenge it. This has cost me my main sales channel.
SCAM!!!
SCAM!!!! i bought item from etsy, they take my money but give a error purchase and no give me a item! customer service not exist, they don't want to help me i sent a lot of email and nobody answer me!
I purchased area rug that arrived with...
I purchased area rug that arrived with several humps, bumps, ripples etc. Attempted to work with seller to get the carpet to relax. No go. Asked for a refund. Etsy closed the file abruptly. No response to my numerous request to contact me request. Crickets! Warning - USE THIS COMPANY AT YOUR OWN RISK!
Etsy Does Not Enforce Its Sellers' Advertised Return Policies
Etsy Does Not Enforce Its Sellers' Advertised Return Policies
I purchased a suitcase for nearly $400 from an Etsy seller whose listing explicitly advertised that returns and exchanges were accepted within 30 days. When I attempted to return the item, the seller refused to honor that policy, imposing conditions that were never disclosed at the time of purchase.
Even more disturbing was Etsy's response. Despite receiving screenshots documenting the advertised return policy, Etsy closed my case without requiring the seller to honor those terms. Apparently, Etsy allows sellers to advertise return policies that buyers rely upon but then fails to hold them accountable.
I consider Etsy's handling of this dispute appalling and its buyer protections seriously misleading. I am now considering filing a small claims lawsuit against Etsy to recover my money. After this experience, I will never shop on Etsy again. Buyers beware: An advertised return policy means very little if Etsy refuses to enforce it.