Customer reviews mentioning returns & refunds
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
This company is terrible and deceptive.
This company is terrible and deceptive.
They initially attempted to not accept a return for two pairs of shorts that were on sale. The return option was not available. When I sent a direct email they said I was correct in that these were not marked “final sale”. They then tried to offer me a gift card + $10. When I clearly stated I wanted to return the shorts, they began process. This took like 3 back and forth emails to a named (presumably) rep. When I completed online return process stating I wanted rerun and writing on return sheet (refund), once they received the items, they promptly sent an effing gift card!!!! I tried restart initial long back and forth with (presumed) person they were GONE. Complete silence as in ghosted. Thats some sneaky garbage.
Dreadful customer service
I ordered size XL according to their size chart for my waist. Initially all went well, quick despatch and fast delivery by DHL to the UK. Unfortunately they're too big so I emailed for an exchange. 3 days later I'm no further forward! They use an annoying AI bot that obviously doesn't help (they never do). Then an agent directs me to an automated returns process that doesn't work. The box to submit the return stays greyed out. I told them that and after waiting for assistance I was just directed back to the same page. I've tried mobile and desktop. Chrome and Safari. Nothing will get the submit return button to show. I wish I'd never bought from Chubbies!
Update - Google was far more knowledgeable and helpful than Chubbies and directed me to a Global returns website. The bad news is their free returns is only applicable inside USA. I have to payb£7.56 to send back the shorts. Never again!
In the age of online ordering, Chubbies fail
Multiple screw ups, 1 small order. Ordered 2 pair of shorts and my CC was charged, never received them, or ANY form of communication about the order after the initial order placed. So, I had to reach out to them (email). They re-entered the order. I received one of 2 pair of shorts and an email stating the other was out of stock and I would be refunded. That was 10 days ago, no refund, no shorts either.
Once again I have to reach out to them(email).
Chubbies doesn't have the online ordering properly engineered. This started 3 weeks ago today. I don't recommend ordering from them.
Buyers, beware!
Been a longtime fan and supporter of Chubbies, rocking the shorts and shirts which always help kickstart the party. Unfortunately, Chubbies doesn’t seem to cover manufacturer defects when you purchase from an authorized retailer, such as Academy.
I got this rad shirt a week ago, wore it to a lunch and then wore it out today. I noticed the stitching/thread started to come apart at the bottom of the polo, leaving it bunched up and looking like garbage.
So, I did what any reasonable guy would do: I took some photos and sent them to Chubbies, because certainly they would back a $60 polo purchased a week ago.
Nope. Not the case. In fact, all they said they could do was get me some kind of 50% store credit to buy another one. No offer to replace, exchange, nothing. No standing behind the product I got at one of their authorized retailers.
At $60 bucks a polo, you would think I would get more than 1.25 wears outta the thing, but that’s not the case. It’s also not the case that Chubbies would stand behind the product and offer to exchange or replace it.
I loved you guys, I really did, but that love has been flushed down the toilet. I paid $60 for a Chubbies polo that’s held up no better than a $20 Obla.
Buyers, beware.
Terrible company
Terrible company. Ordered short over a month ago and still have not received them and they will not answer emails or return phone calls.
I bought two pairs of shorts over a...
I bought two pairs of shorts over a month ago, paid and got sent all the tracking information. Tracking info never updated and no delivery has been made. Trying to contract customer services through email and no reply. Tried contacting customer services through chat and it's just AI, that doesn't help, and when passed onto a human I waited hours and no reply. Since the buy out, Chubbies has gone downhill in customer support and it's impossible to speak to anyone about my order, a refund or anything else.
Unmatched Brand Across the Board
I’ve never had to return shorts for myself before — the quality is truly unmatched and worth every penny. That said, I captain a volleyball team and order team shorts from Chubbies every year, usually in the same sizes. This year, we had a few changes, and I ended up needing to make two separate exchanges.
Dany and Erin made the whole process incredibly easy. I just sent a quick text, and they took care of everything. They even reassured me that it was ok, even though I repeatedly apologized and knew I was being a pain for sure lol.
Being able to text and talk to a real person for help is a game-changer. The customer service was outstanding from start to finish.