6 published company reviews mention quality & condition. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Jun 13, 2025–Mar 28, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 6 | 3.00 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: quality, condition, damaged, defective, broken, faulty, fit, sizing, durable, durability. Most recent experience first, regardless of rating.
They used to be much better around 2020 -2021. Lot of interesting items. Trucker jacket and fluffy hoodies were my favorites. They just got rid of everything interesting and became super boring and poor quality with same price.
The thing that separates Chubbies away from Gymshark, Reebok and Under Armour is their outstanding quality. Everything feels so good to the skin. Also their styles are so much more vast compared to their competitors. They have dark colours but also more fun designs which add more pop. Although I live in the UK they ship from the USA ultra fast. My last order I ordered on Monday and I had it on Wednesday. Chubbies don’t get the recognition they deserve.
Chubbies' customer service has room for improvement. With many consumers feeling fatigued by foreign call centers, communication challenges, and extended wait times to reach a representative, the current trend in customer service is moving towards digital channels such as email, text, or chat. Chubbies has adopted a primarily automated approach, aiming to enhance the customer experience; however, this method can result in delayed responses and lengthy chat queues, often redirecting inquiries to email. For example, customers may receive messages indicating that an agent will follow up via email if one is not immediately available. While Chubbies offers quality products, the complexity of their customer service process may lead some consumers to seek alternatives with more accessible support, such as Tommy Bahama, LL Bean, or Columbia. As a result, I prefer to shop with businesses that prioritize personal interaction in customer service.
I wear a 3XL swimtrunks in chubbies and they fit great!! The 7' Enguengos are my favorite!! they're high quality and I got them while they were on sale!! chubbies is an excellent brand name when it comes to making nice apparel or clothes especially swimtrunks and boardshorts. they have nice designs in their apparel!! not too expensive!! and have great sales!!
I’ve had two nearly identical bad experiences with Chubbies, one last year, and again this year. Both times involved delayed shipping, vague timelines, and poor communication. Last year, after my order was delayed, a rep named Melissa personally offered me a resolution: the $40 sale price plus 50% off for 3 months. I appreciated the gesture, until I found out most the items I wanted never came back in stock. I never got to use the offer, and it quietly expired. This year, I gave Chubbies another shot. Once again, my order was split and delayed beyond their stated shipping window. When I brought up last year’s broken promise and asked for a resolution that actually meant something, I was brushed off with a generic 15% code, the kind you send to anyone. When I pushed further, they told me “there’s nothing further we can offer.” This isn’t just about slow shipping. It’s about a clear pattern of overpromising, underdelivering, and refusing to take accountability. What’s worse is they acknowledge the prior issue but won’t make it right. Chubbies seems more focused on quirky branding than actually standing behind their customer experience. I’l came here to make sure others know what kind of “support” they can expect when things go wrong.
I’ve never had to return shorts for myself before — the quality is truly unmatched and worth every penny. That said, I captain a volleyball team and order team shorts from Chubbies every year, usually in the same sizes. This year, we had a few changes, and I ended up needing to make two separate exchanges. Dany and Erin made the whole process incredibly easy. I just sent a quick text, and they took care of everything. They even reassured me that it was ok, even though I repeatedly apologized and knew I was being a pain for sure lol. Being able to text and talk to a real person for help is a game-changer. The customer service was outstanding from start to finish.
This page includes 6 eligible published company reviews selected by topic keywords, dated Jun 13, 2025 through Mar 28, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.