Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Dreadful customer service
I ordered size XL according to their size chart for my waist. Initially all went well, quick despatch and fast delivery by DHL to the UK. Unfortunately they're too big so I emailed for an exchange. 3 days later I'm no further forward! They use an annoying AI bot that obviously doesn't help (they never do). Then an agent directs me to an automated returns process that doesn't work. The box to submit the return stays greyed out. I told them that and after waiting for assistance I was just directed back to the same page. I've tried mobile and desktop. Chrome and Safari. Nothing will get the submit return button to show. I wish I'd never bought from Chubbies!
Update - Google was far more knowledgeable and helpful than Chubbies and directed me to a Global returns website. The bad news is their free returns is only applicable inside USA. I have to payb£7.56 to send back the shorts. Never again!
Terrible customer service
Terrible customer service. Ordered several hundred dollars worth of chubbies clothing and was not notified that several items in my order were out of stock and would not be shipped until I reached out to customer service nearly 3 weeks later. You may receive your order, you may not, but either way you are unlikely to be notified if any issues come up. Customer service was less than helpful and there is no way to contact except thorough email or a useless "AI" text bot.
Good Customer Service
Package due here this past Monday,then Thursday, now no specific date. Hopefully it comes. I was really annoyed over this but then I reached out to Chubbies last night and they gave me store credit for the entire order. I appreciate them accommodating the situation.
Awful customer service!
Awful customer service!
Never will order from this company again
Chubbies' customer service has room for improvement.
Chubbies' customer service has room for improvement. With many consumers feeling fatigued by foreign call centers, communication challenges, and extended wait times to reach a representative, the current trend in customer service is moving towards digital channels such as email, text, or chat. Chubbies has adopted a primarily automated approach, aiming to enhance the customer experience; however, this method can result in delayed responses and lengthy chat queues, often redirecting inquiries to email. For example, customers may receive messages indicating that an agent will follow up via email if one is not immediately available.
While Chubbies offers quality products, the complexity of their customer service process may lead some consumers to seek alternatives with more accessible support, such as Tommy Bahama, LL Bean, or Columbia. As a result, I prefer to shop with businesses that prioritize personal interaction in customer service.
I bought two pairs of shorts over a...
I bought two pairs of shorts over a month ago, paid and got sent all the tracking information. Tracking info never updated and no delivery has been made. Trying to contract customer services through email and no reply. Tried contacting customer services through chat and it's just AI, that doesn't help, and when passed onto a human I waited hours and no reply. Since the buy out, Chubbies has gone downhill in customer support and it's impossible to speak to anyone about my order, a refund or anything else.
If I could give zero stars, I would
If I could give zero stars, I would. I ordered a product on 15 june and paid extra for 2 day shipping. Almost a month later, still no sign on the delivery or any updates or customer service. Terrible company. Not to be trusted.
Repeated Failures, Empty Promises, and Dismissive Customer Service
I’ve had two nearly identical bad experiences with Chubbies, one last year, and again this year. Both times involved delayed shipping, vague timelines, and poor communication.
Last year, after my order was delayed, a rep named Melissa personally offered me a resolution: the $40 sale price plus 50% off for 3 months. I appreciated the gesture, until I found out most the items I wanted never came back in stock. I never got to use the offer, and it quietly expired.
This year, I gave Chubbies another shot. Once again, my order was split and delayed beyond their stated shipping window. When I brought up last year’s broken promise and asked for a resolution that actually meant something, I was brushed off with a generic 15% code, the kind you send to anyone. When I pushed further, they told me “there’s nothing further we can offer.”
This isn’t just about slow shipping. It’s about a clear pattern of overpromising, underdelivering, and refusing to take accountability. What’s worse is they acknowledge the prior issue but won’t make it right.
Chubbies seems more focused on quirky branding than actually standing behind their customer experience. I’l came here to make sure others know what kind of “support” they can expect when things go wrong.
Unmatched Brand Across the Board
I’ve never had to return shorts for myself before — the quality is truly unmatched and worth every penny. That said, I captain a volleyball team and order team shorts from Chubbies every year, usually in the same sizes. This year, we had a few changes, and I ended up needing to make two separate exchanges.
Dany and Erin made the whole process incredibly easy. I just sent a quick text, and they took care of everything. They even reassured me that it was ok, even though I repeatedly apologized and knew I was being a pain for sure lol.
Being able to text and talk to a real person for help is a game-changer. The customer service was outstanding from start to finish.