Matching review coverage
Experience dates: Nov 12, 2024–Sep 15, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 5 | 5.00 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Best Coffee Machine I have ever owned!
I’ve had my Bruvi for almost four years now, and I can confidently say I’m still obsessed. ☕️❤️ The coffee is SO good (so many choices), the machine is incredibly easy to use, and being able to start brewing from the app while I’m still lying in bed might honestly be one of my favorite features. 😂 Nothing like hitting “brew” and then running downstairs to grab a fresh cup of coffee waiting for me. It’s genuinely one of the highlights of my morning!
And on top of making an amazing machine, Bruvi’s customer service is absolutely top-notch. They truly stand behind their product and take care of their customers, which is becoming harder and harder to find these days.
Almost four years later and I’d choose Bruvi all over again. Great coffee, great machine, amazing customer service... and most importantly, coffee before I even get out of bed. 😂☕️ 10/10!
Bruvi Support Team Terrific
The Bruvi support team was terrific...replacing a machine with a broken "Start" button without hesitation...More than pleased with this customer friendly response
Truly wonderful team and great coffee
Truly wonderful team and great coffee. We've been so pleased with our Bruvi experience -- the machine is easy, functional, and makes a great cup of coffee. And, to top it off, they have a great customer care team. Would recommend a thousand times over!
I had an amazing experience with Bruvi
I had an amazing experience with Bruvi! The customer service was truly stellar—thoughtful, responsive, and genuinely invested in customer satisfaction. Leana was especially helpful and went above and beyond when I needed assistance, keeping me updated all along the way. In a crowded coffee market, Bruvi is a rare gem, delivering both exceptional quality and a personal touch. As far as pods go, my favorite has been Black Onyx. You’d be missing out if you didn’t give them a try!
Customer service was top notch
Customer service was top notch. Gotta bad batch of pods and they rectified it in short order. That is how you do it. Love the product. Love that I a make Americano's. Great machine.