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POSITIVE EXPERIENCE
I have had a positive experience with Brooklinen "best in bed". I had a return which was easy and quick. I got refunded. I did a new order and received quick email responses to my order status and shipping status.
CUSTOMER EXPERIENCE RESEARCH
Brooklinen delivery and shipping reviews
7 published company reviews mention delivery & shipping. Read the accounts, their dates and the questions that help put them in context.
Reviews are selected by English keywords in their titles or text, regardless of rating. Matching can include unrelated uses of a word and miss relevant experiences. It does not verify a claim, measure an incident rate, infer sentiment or establish a company policy. Product reviews are excluded. Five matching reviews is our publication threshold, not a reliability or safety score.
Matching review coverage
Experience dates: Dec 31, 2025–Jun 4, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 7 | 1.86 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning delivery & shipping
English keywords: delivery, deliveries, shipping, shipped, shipment, arrived, arrive, parcel, package. Most recent experience first, regardless of rating.
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Non-professional. I expected more from what was supposed to be a higher-end company for bedding and the price I paid for my sheets.
Soon after my purchase, Brooklinen sent me a request to review my experience with their Customer Experience Specialist. I'm pretty sure I online chatted with AI, not a real person. The company disappointed me in other ways. I ordered Classic Turkish Cotton Washcloths and Classic Percale Fitted Sheet. The sheets were the main purpose for my order, and I carefully selected a company that I thought would be professional and reputable and paid far more than I could have gotten the same product on Amazon reputable because the quality of my sheets is very important to me. 1) The washcloths were missing from the order. 2) The packaging for the sheets was very poor; a flimsy paper bag type packaging-no box- and was damaged from shipping. The plastic over the sheets was torn open. 3) The sheets were not soft at all even after the first wash. I do understand that this type of sheet is supposed to soften with subsequent washes. Time will tell. 4) The sheets stank. They still smelled slightly unpleasant after the first wash. I will say that, regardless of the lack of softess, the sheets slept comfortably the first night (it's only been one night since I received them.) They did seem to have the advertised cooling effect. I hope I do not have to return them as there is a significant return fee and I'm sure I will have to pay return shipping. Who knows if they will honor their guarantee after the sheets have had enough washings to see if they will soften. If you are looking for a higher-end experience, I would steer away from Brookline. Their professionalism did not match their price.
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Order and delivery are both bad
They messed up the first order and now the second order their delivery company continually reports that they can’t deliver a package to a valid house address where I am available on the days they say they attempted delivery. Their service is horrible.
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Very frustrating experience.
Very frustrating experience. I received multiple automated notifications stating my order had shipped and even included an estimated delivery date. However, after contacting both customer service and the shipping company when my package did not arrive, I learned the carrier had not even received the package. This means the order had not actually shipped despite the notifications sent. When I requested to cancel due to the delay and inaccurate information, I was told cancellation was not possible. Being charged immediately while the package had not been handed to the carrier is extremely frustrating and feels misleading. Customer service was polite, but the company’s communication and fulfillment process need significant improvement. If delays occur — especially weather-related — customers should receive accurate updates instead of premature shipping confirmations. I am currently waiting for management to follow up and resolve this situation.
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They charged me for express shipping...
They charged me for express shipping (2-4) days but I recieved the products 8 days later. According to them thems very reasonable and within the time window I paid for.
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LITERALLY A RIP OFF
For something that was advertised to be three days to receive they haven’t even shipped it yet after THREE WEEKS. They do not keep you updated THEY RIP YOU OFF!!
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Will spam you without consent
Had to provide an email to verify shipping in the cart, never proceeded past that step and yet they still added me to their mailing list. Incredible.
Questions about these reviews
How many Brooklinen reviews mention delivery & shipping?
This page includes 7 eligible published company reviews selected by topic keywords, dated Dec 31, 2025 through Jun 4, 2026. The selection is not all customer feedback or a verified incident count.
Do these reviews establish Brooklinen's current policy or service performance?
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
How are the ratings on this delivery & shipping page calculated?
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.